A Theory Matrix for Mediators

Zariski, Archie

doi:10.1111/j.1571-9979.2010.00269.x

Cited by 15 publications

(6 citation statements)

References 180 publications

(175 reference statements)

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“…The role of the mediator is crucial to achieving a positive and satisfactory outcome (Winslade & Monk, 2001;Nagda, 2006;Dessel and Rogge 2008;Maxwell et al, 2012). In particular, it has significance in cases of complex dialogue and highintensity conflict (Slotte & Hämäläinen, 2015 ;Brinkert, 2013) when in fact they direct the significant cognitive and emotional change that takes place in the dialogue (Zariski, 2010). In the absence of any form of mediation, it is likely that the encounter becomes an unstructured discussion.…”

Section: Methodsmentioning

confidence: 99%

Evaluating an automated mediator for joint narratives in a conflict situation

Zancanaro

Stock²,

Schiavo³

et al. 2019

Behaviour & Information Technology

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Joint narratives are often used in the context of reconciliation interventions for people in social conflict situations, which arise, for example, due to ethnic or religious differences. The interventions aim to encourage a change in attitudes of the participants towards each other. Typically, a human mediator is fundamentalfor achieving a successful intervention. In this work, we present an automated approach to support remote interactions between pairs of participants as they contribute to a shared story in their own language. A key component is an automated cognitive tutor that guides the participants through a controlled escalation/de-escalation process during the development of a joint narrative. We performed a controlled study comparing a trained human mediator to the automated mediator. The results demonstrate that an automated mediator, although simple at this stage, effectively supports interactions and helps to achieve positive outcomes comparable to those attained by the trained human mediator.

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Section: Methodsmentioning

confidence: 99%

Evaluating an automated mediator for joint narratives in a conflict situation

Zancanaro

Stock²,

Schiavo³

et al. 2019

Behaviour & Information Technology

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“…These shared ethical principles may be found throughout the extensive literature on mediation, describing its philosophy and morality (Gibson 1999, Waldman 2011, Shapira 2016, theory and common practices (Lande 2000, Wall et al 2001, Boulle and Nesic 2010, Zariski 2010, Wilson 2010, Wall and Kressel 2012, as in the formal codes of conduct for mediators (Bishop 1984, Cooks and Hale 1994, Taylor 1997, Wilson 2010, Menkel-Meadow 2014, Shapira 2016.…”

Section: Identity Ethics and The Development Of Mediationmentioning

confidence: 99%

The institutionalization of mediation

Caser¹,

Ramos

2019

Oñati Socio-Legal Series

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On 27 and 28 April 2017, the International Institute for the Sociology of Law held a workshop under the theme The Institutionalization of Mediation: Potentialities and Risks. The scientific coordinators of this initiative promoted a structured discussion to identify the risks and potentialities of institutionalization to further develop mediation in the region. This article intends to review some literature supporting the subject of discussions, and to report the intense final discussion within the group of 27 mediation experts (from Germany, Belgium, France, Spain and Portugal). In these final reflections, we do not want to provide definitive answers to burning questions, but we hope to shed a light on the crucial dilemmas as they were discussed in a world-café-like workshop at the end of the meeting. Some limitations and future directions are discussed in light of participatory methods and governance innovation. El 27 y 28 de abril de 2017, el Instituto Internacional de Sociología Jurídica organizó un taller sobre el tema La institucionalización de la mediación: potencialidades y riesgos. Los coordinadores científicos de esta iniciativa promovieron una discusión estructurada para identificar los riesgos y potencialidades de la institucionalización para desarrollar aún más la mediación en la región, tema de las discusiones, y para informar la intensa discusión final dentro del grupo de 27 expertos en mediación (de Alemania, Bélgica, Francia, España y Portugal). En estas reflexiones finales, no queremos dar respuestas definitivas a preguntas candentes, pero esperamos arrojar luz sobre los dilemas cruciales tal como fueron discutidos en un taller al estilo de un café mundial al final de la reunión. Las limitaciones y las direcciones futuras se discuten a la luz de los métodos participativos y la innovación de la gobernanza.

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“…Several studies show that people have difficulties to accurately noting and “reading” emotions, though some are more “emotionally intelligent” than others ( Kelly and Kaminskienë, 2016 ; Remland, 2016 ; Skordoulis et al, 2020 ). Mediators may be no exception to this ( Jones and Bodtker, 2001 ; Smilovitz and Capelos, 2008 ; Charkoudian et al, 2009 ; Jameson et al, 2010 ; Zariski, 2010 ). Particularly in the context of hierarchical labor conflicts, emotion recognition can be challenging for mediators since subordinates tend to hide even strong emotions, while supervisors tend to express emotions, however small or limited they may be ( Galinsky et al, 2008 ; Bombari et al, 2017 ).…”

Section: Introductionmentioning

confidence: 99%

A Matter of Feelings: Mediators’ Perceptions of Emotion in Hierarchical Workplace Conflicts

et al. 2021

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Emotions play a central role in the process of conflict and resolution. For a mediator, it is important to recognize emotions correctly and act upon them. Whether interventions are appropriate depends to a large extent on the ability of mediators to accurately perceive the emotions of conflict parties. Particularly in hierarchical labor conflicts, this can be challenging, since subordinates tend to hide emotions while supervisors tend to express them. In this study, we investigated if subordinates and supervisors differ in their emotional experience during mediation and whether mediators perceive these emotions accurately. To this end, we compared the extent to which disputants experienced certain emotions with the extent to which mediators perceived these emotions. Data were collected through surveys of mediation clients and mediators in hierarchical labor conflicts in the Netherlands. As expected, subordinates experienced a higher level of negative emotions during the mediation than supervisors did. Positive emotions, however, were experienced to a similar extent by both supervisors and subordinates in mediation. Mediators perceived supervisors’ emotions more accurately than they did subordinates’ emotions. While supervisors’ emotions were positively related with mediators’ perceptions, this was not the case for subordinates’ emotions. Furthermore, mediators were more accurately perceiving supervisors’ negative emotions than their positive emotions. Implications for mediation theory and practice are discussed.

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A Theory Matrix for Mediators

Cited by 15 publications

References 180 publications

Evaluating an automated mediator for joint narratives in a conflict situation

Evaluating an automated mediator for joint narratives in a conflict situation

The institutionalization of mediation

A Matter of Feelings: Mediators’ Perceptions of Emotion in Hierarchical Workplace Conflicts

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