A Time-Lag Analysis for Improving Communication among OSS Developers

Ohira, Masaichi; Koyama, Kiwako; Ihara, Akinori; Matsumoto, Shinsuke; Kamei, Yasutaka; Matsumoto, Kenichi

doi:10.1007/978-3-642-14888-0_13

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Analysis Of Posting Time1

Mailing List In Oss Projects1

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2013

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Cited by 1 publication

(2 citation statements)

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“…Most of developers posted e-mail in the evening and by night after their work [6]. However, there has been no study that tried to analyze when users post a thread to user mailing list and how many threads get feedback.…”

Section: Analysis Of Posting Timementioning

confidence: 96%

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What type of thread can get feedback in OSS user mailing list?

Ihara¹,

Tsuda²,

Matsumoto³

2013

Proceedings of the 2013 International Workshop on Social Software Engineering

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High quality Open Source Software (OSS) has been used in many commercial software developments. In order to provide technical support to end users, OSS projects manage a user mailing list. It is for discussion about bugs and new functions of OSS with end users. However, according to a survey of Japanese companies that use OSS to build their commercial software, the biggest problem is the lack of adequate technical support. In this study, we investigate what type of thread can get feedback in user mailing list. As a result of a case study using Apache and Python project data, a thread is posted by a deep experienced user would be received a useful answer. In addition, we found threads written about internal system information of the OSS is more likely to be replied.

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Section: Analysis Of Posting Timementioning

confidence: 96%

“…Some of them at day or night, on weekday or weekend [8]. Therefore, they are difficult to contact to the other people in real time each other [6]. And they do not know when they should post a thread.…”

Section: Mailing List In Oss Projectsmentioning

confidence: 99%