A “Total Cycle Time” Approach to Re-Engineering Social Services

Ng, Billy; Kent, James D.; Egbert, Marica A.

doi:10.1300/j147v24n03_03

Search citation statements

Order By: Relevance

Paper Sections

Select...

The Changing Language Of the Field Of Human Services1

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2013

Publication Types

Select...

Article2

Relationship

Self Cite0

Independent2

Authors

Journals

Cited by 2 publications

(1 citation statement)

References 8 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Strategic Planning is no longer just for business but also for government agencies and non-profit organizations. Another example is presented by Ng, Kent, and Egbert (2000) who employ a systems model -the 'Total Cycle' approach -to re-engineering the children's services program in a county social service department. They explain: "Total Cycle Time is a measure of the amount of time between the idea for a product and its final delivery to a customer.…”

Section: The Changing Language Of the Field Of Human Servicesmentioning

confidence: 99%

The Business Vocabulary of the Field of Human Services – Current Transformations

Benavides

2013

jpag

View full text Add to dashboard Cite

This article examines how business language has been incorporated in health service organizations. The purpose of this article is not to debate the virtues and drawbacks of NPM but rather, to emphasize the role of language and communication as critical components for public administration in its day-to-day contact with the business sector. It draws upon a self-administered survey to reach the conclusion that business language is being used in health and human service organizations. By the same token this study shows that instituting these actions have been consistent with government language and have not endangered traditional democratic values.

show abstract

Section: The Changing Language Of the Field Of Human Servicesmentioning

confidence: 99%