2022
DOI: 10.1002/spe.3158
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A transformer‐based approach for improving app review response generation

Abstract: Mobile apps are becoming an integral part of people's daily life by providing various functionalities, such as messaging and gaming. App developers try their best to ensure user experience during app development and maintenance to improve the rating of their apps on app platforms and attract more user downloads. Previous studies indicated that responding to users' reviews tends to change their attitude towards the apps positively. Users who have been replied are more likely to update the given ratings. However… Show more

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Cited by 2 publications
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