A Trust-Based Model for the Adoption of Smart City Technologies in Australian Regional Cities

Abstract

This paper explores the role of stakeholders’ trust in the adoption of smart city technologies, leading to the identification of the critical determinants for adopting smart city technologies in Australian regional cities. A comprehensive review of the related literature has been conducted. Such a review leads to the development of a trust-based research model for investigating the importance of trust in technology and its adoption. This model is then tested and validated with the use of a structural equation modeling technique on the survey data collected from ICT professionals in Australian regional cities. The study results show that perceived usefulness, perceived external pressure and perceived information security influence trust in smart city technologies. Further analysis highlights the significant relationship between stakeholders’ trust and their intention to adopt smart city technologies. This study is unique, as it is one of a few studies that focus on exploring stakeholders’ trust in the adoption of smart city technologies from the perspective of ICT professionals in Australia. The study results can be used by the government agencies to formulate appropriate policies to enhance the use of smart city technologies in the active pursuit of smart city development in Australia.

Cultivating the digital citizen: trust, digital literacy and e-government adoption

“…The findings generated support for all the hypothesized paths in the study. The finding that perceived usefulness and perceived ease of use positively influence e-government adoption aligns with extensive prior research grounded in the TAM such as Mensah et al (2023), Pour et al (2022, Al-Rahmi et al (2022). Their empirical results demonstrate that citizens' favorable perceptions regarding the usefulness and ease of use of various e-government services lead to greater acceptance and usage intentions.…”

“…The results showed that citizens' who trusted e-government services and their provision by the government were more willing to use such services. Similarly, Neupane et al (2021) examined trust factors in the adoption of smart cities and trust been a significant predictor of adoption smart city technologies from the perspective of ICT professionals in Australia. Therefore, based on the foregoing, it is hypothesized that: H3.…”

Small-Town Citizens’ Technology Acceptance of Smart and Sustainable City Development

“…The degree to which consumers consider smart city technologies or services to be a safe platform for storing and sharing personal data is known as perceived security [96]. The adoption of innovations is hindered by a lack of perceived security [97] and external pressure and perceived information security influence trust in smart city technologies [98]. Previous research on this topic has been conducted in several fields such as cloud computing, education, e-banking, and e-governance services [99][100][101][102].…”

Adoption of Internet of Things: A systematic literature review and future research agenda

“…Put succinctly, adoption‐based articles primarily conduct empirical investigation of the factors that affect the degree of acceptance of the concerned technology. Indeed, there has been growing literature that has empirically validated the factors impacting the adoption of IoT devices in different contexts, including supply chain management (Lee & Lee, 2015; Tu, 2018), healthcare (Arfi et al, 2021; Prayoga & Abraham, 2016), agriculture (Shi et al, 2022; Strong et al, 2022), smart homes (Mital et al, 2018; Shin et al, 2018), education (Almaiah et al, 2022; Gökçearslan et al, 2022) and smart cities (Neupane et al, 2021; Sepasgozar et al, 2019). However, few studies attempted to synthesize the extant literature on IoT adoption into a systematic review.…”