I dedicate this dissertation to my wife, Melinda, and three children, Lucas, Ethan and Sophie. Even though this journey to complete a doctorate started almost 20 years ago, my wife, Melinda supported me every step of the way. years since I've lived with my parents, I would also like to thank my father, Gary LaBelle and my mother, Vickie LaBelle, for cheering me on. Lastly, I would also like to thank my supervisor, Dean Ken LaValley, for supporting my desire to complete this program. Dean LaValley's support of my work made it possible for me to gain access to study participants and to feel that completing this program would be beneficial. vii ABSTRACT Enrollments in postsecondary online programs have grown over the years. As enrollments have grown, postsecondary institutions have experimented with different ways to administer their online programs. In many cases, institutions have shifted to a more centralized business model that consolidates the governance of their online programs under a single high-level institutional officer (Legon & Garrett, 2017). However, even as more colleges and universities prioritize the administration of online programming and dedicate staffing and resources to administer those programs, there is very little research focused on the best way to administer online programs in four-year public statewide systems.