“…Recently, some CPM approaches were used to evaluate the usability of graphical user interfaces (GUI) of mobile apps by measuring task completion time (TCT). For example, Goals, Operators, Methods, and Selection rules (GOMS) (Card et al, 1980) method was used to evaluate the TCT of a chatbot (Prahara & Saputro, 2019), gesture-based touchscreen input interface (Kim & Myung, 2016;Nyström, 2018), adaptive webpage (Rebai et al, 2016), security interface (Din, 2015), and website navigation on a smartphone (Jung & Jang, 2015). Other CPM methods such as Queueing Network -Model Human Processor (QN-MHP) (Liu et al, 2006) was also used to measure TCT and mental workload, in performing tasks such as touchscreen drag gesture (Jeong & Liu, 2019), transcription typing on a touchscreen (Cao et al, 2018), and finger swipe gestures (Jeong & Liu, 2016).…”