A visual step-by-step guide for clinicians to use video consultations in mental health services: NHS examples of real-time practice in times of normal and pandemic healthcare delivery

Johns, Gemma; Tan, Jacinta; Burhouse, Anna; Ogonovsky, Mike; Rees, Catrin; Ahuja, Alka

doi:10.1192/bjb.2020.71

Cited by 15 publications

(16 citation statements)

References 24 publications

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“… 28 Although people are more used to digital communication in many settings, all users should be more aware of the safety and ethical issues. 29 Further research is needed, in particular in relation to the timing of digital consulting, safety and ethics, and sharing information. Also, it would be interesting to know if virtual consultations alone can build rapport between clinicians and service users.…”

Section: Discussionmentioning

confidence: 99%

Perspective on digital communication with health professions from close supporters of young people with long-term health conditions (The LYNC Study)

Temple

Hamilton²,

Bryce

et al. 2022

DIGITAL HEALTH

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Objective To understand the impact of digital communication using email and text between young people and their health care team on those in close supporting roles. Methods Twelve people (nine parents and three partners) of young people with long-term health conditions were interviewed between November 2014 and March 2016. Thematic analysis was performed followed Braun and Clarke's (2006) 6-phase method. Results Four main themes were identified. Close supporters felt that digital clinical communication was useful for young persons’ self-management. As well as young patients, close supporters would also like to have direct access to the clinicians, but it was necessary to build up a trusting relationship between close supporters and clinicians initially. Video appointments were suggested for future digital communication technology. Conclusions Close supporters were encouraging digital communication for their young person with diabetes. Clinicians should put an emphasis on establishing trusting relationships with both young people and close supporters which would be beneficial for their digital clinical communications.

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Section: Discussionmentioning

confidence: 99%

Perspective on digital communication with health professions from close supporters of young people with long-term health conditions (The LYNC Study)

Temple

Hamilton²,

Bryce

et al. 2022

DIGITAL HEALTH

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“…The utilisation of VC, to this extent, is a new and innovative method of healthcare practice in the UK, in that its use and acceptance present a very different picture today than it did pre-COVID. 3 4 There is emerging evidence that VC can deliver safe and timely care in many settings and offer several advantages to patients, families, professionals and society. 5 6 Pilot studies do make up the majority of VC literature with small and often highly selected samples, ultimately questioning its use, benefits and challenges across services.…”

Section: Introductionmentioning

confidence: 99%

Taming the chaos: NHS professionals’ perspective of using video consulting during COVID-19 in Wales

et al. 2021

Self Cite

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The use of video consulting (VC) in the UK has expanded rapidly during the COVID-19 pandemic. Technology Enabled Care (TEC) Cymru, the Welsh Government and Local Health boards began implementing the National Health Service (NHS) Wales VC Service in March 2020. This has been robustly evaluated on a large-scale All-Wales basis, across a wide range of NHS Wales specialities.AimsTo understand the early use of VC in Wales from the perspective of NHS professionals using it. NHS professionals were approached by TEC Cymru to provide early data.MethodsUsing an observational study design with descriptive methods including a cross-sectional survey, TEC Cymru captured data on the use, benefits and challenges of VC from NHS professionals in Wales during August and September 2020. This evidence is based on the rapid adoption of VC in Wales, which mirrors that of other nations.ResultsA total of 1256 NHS professionals shared their VC experience. Overall, responses were positive, and professionals expressed optimistic views regarding the use and benefit of VC, even when faced with challenges on occasions.ConclusionsThis study provides evidence of general positivity, acceptance and the success of the VC service in Wales. Future research studies will now be able to explore and evaluate the implementation methods used within this study, and investigate their effectiveness in being able to achieve better outcomes through VC.

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“…shopping, entertainment, and contacting friends and family) shifted from face-to-face to remote delivery, often via the Internet. The UK National Health Service (NHS) experienced a similar shift, both in mental [3][4][5] and general health care [6][7][8] . These changes increased the demand for digital skills and led to more people using the Internet for longer, leading to estimations that in one year the UK made five years' worth of progress in digital engagement 9 .…”

Section: Introductionmentioning

confidence: 99%

Measuring the digital divide among people with Severe Mental Ill Health using the Essential Digital Skills framework

Spanakis

Wadman

Walker

et al. 2021

Preprint

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Aims: Amidst the vast digitalisation of health and other services during the pandemic, people with no digital skills are at risk for digital exclusion. This risk might not abide by the end of the pandemic. This paper seeks to understand whether people with severe mental ill health (SMI) have the necessary digital skills to adapt to these changes and avoid digital exclusion. Methods: 249 adults with SMI across England completed a survey online or offline. They provided information on their digital skills based on the Essential Digital Skills (EDS) framework, sociodemographic information, and digital access. This is the first time the EDS is benchmarked in people with SMI. Results: 42.2% had no Foundation Skills and 46.2% lacked skills for daily life (lacking Foundation or Life Skills). 23.0% of those working lacked skills for professional life (lacking Foundation or Work Skills). The most commonly missing skills were handling passwords and using the device settings (Foundation Skills) and online problem solving (Skills for Life). People were interested in learning more about approximately half of the skills they did not have. People were more likely to lack Foundation Skills if they were older, not in employment, had a psychosis-spectrum disorder, or had no Internet access at home. Conclusion: A significant portion of people with SMI lacked Foundation Skills in this objective and benchmarked survey. This points to a high risk for digital exclusion and the need for focused policy and tailored health sector support, to ensure people retain access to key services and develop digital skills and confidence. To our knowledge this is the first time this has been described using the Essential Digital Skills (EDS) framework. Services, including the NHS, need to be aware and mitigate the risks.

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A visual step-by-step guide for clinicians to use video consultations in mental health services: NHS examples of real-time practice in times of normal and pandemic healthcare delivery

Cited by 15 publications

References 24 publications

Perspective on digital communication with health professions from close supporters of young people with long-term health conditions (The LYNC Study)

Perspective on digital communication with health professions from close supporters of young people with long-term health conditions (The LYNC Study)

Taming the chaos: NHS professionals’ perspective of using video consulting during COVID-19 in Wales

Measuring the digital divide among people with Severe Mental Ill Health using the Essential Digital Skills framework

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