A Web-Based “InstaSked” Appointment Scheduling System at Perpetual Help Medical Center Outpatient Department

Mendoza, Sheily; Padpad, Ranzel Cloie; Vael, Amira Jane; Alcazar, Cindy; Pula, Rolando

doi:10.1007/978-3-030-20904-9_1

Cited by 3 publications

(25 citation statements)

References 4 publications

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“…The countries covered in the review include the United States [ 18 , 28 , 29 , 31 , 33 , 35 , 37 , 43 , 73 , 74 ], Taiwan [ 22 , 23 , 42 ], England [ 19 , 34 , 69 , 72 ], China [ 24 , 48 , 75 ], Australia [ 45 , 70 , 71 ], Canada [ 36 ], Iran [ 5 , 32 , 47 ], and the Philippines [ 26 ]. Another article included 7 countries in Europe [ 44 ].…”

Section: Resultsmentioning

confidence: 99%

“…The first article retrieved for the scoping study was published in 2004 [ 18 ], with ≤3 articles each year up to and including 2019. In 2020, 8 articles [ 22 , 26 , 28 , 29 , 31 , 37 , 72 , 73 ] featuring barriers to and facilitators of automated self-scheduling were published. Table 2 displays the number of articles published by year of publication.…”

Section: Resultsmentioning

confidence: 99%

“…A data extraction Microsoft Excel spreadsheet was developed to systematically record the details of the articles. Charted data ( Multimedia Appendix 2 [ 5 , 18 , 19 , 21 - 24 , 26 , 28 , 29 , 31 - 37 , 42 - 45 , 47 , 48 , 69 - 75 ]) included article characteristics (author, year, and country), intervention characteristics (stand-alone or component, source, introduction, description of design, and identified need), research design, setting, intervention measures assessing the impact of self-scheduling, and main results. Relevant results were extracted from the results section of each article.…”

Section: Methodsmentioning

confidence: 99%

“…There is evidence that automated self-scheduling provides value and that health care organizations can benefit from it. Researchers have identified the advantages of automated patient self-scheduling for health care organizations in the form of labor savings [ 18 - 22 ], information transparency [ 23 , 24 ], cost reduction [ 25 ], cycle time [ 26 ], patient satisfaction [ 27 , 28 ], patient accountability [ 29 ], patient information [ 30 ], patient time savings [ 31 ], physician punctuality [ 32 ], patient loyalty [ 23 ], and patient attendance [ 33 - 37 ]. Reducing missed appointments increases a health care organization’s efficiency and the effective allocation of resources [ 38 ].…”

Section: Introductionmentioning

confidence: 99%

“…Countries in Europe [ 44 ], England [ 19 , 34 ], Canada [ 36 ], Australia [ 45 ], and the United States [ 23 ], have established health technology initiatives at the national level. Nigeria [ 20 ], India [ 30 ], Taiwan [ 22 ], the Philippines [ 26 ], and Iraq and the Kurdistan region [ 46 ] have determined that self-scheduling may serve as a better alternative to obtaining an appointment as opposed to the traditional process of accessing outpatient care by physically standing in line. In Iran [ 47 ] and China [ 24 , 48 , 49 ], hospitals are mandated to provide the capability, in part, to address the problems associated with in-person queues for appointments.…”

Section: Introductionmentioning

confidence: 99%

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Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review

Woodcock¹

2022

J Med Internet Res

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Background Appointment management in the outpatient setting is important for health care organizations, as waits and delays lead to poor outcomes. Automated patient self-scheduling of outpatient appointments has demonstrable advantages in the form of patients’ arrival rates, labor savings, patient satisfaction, and more. Despite evidence of the potential benefits of self-scheduling, the organizational uptake of self-scheduling in health care has been limited. Objective The objective of this scoping review is to identify and to catalog existing evidence of the barriers to and facilitators of self-scheduling for health care organizations. Methods A scoping review was conducted by searching 4 databases (PubMed, CINAHL, Business Source Ultimate, and Scopus) and systematically reviewing peer-reviewed studies. The Consolidated Framework for Implementation Research was used to catalog the studies. Results In total, 30 full-text articles were included in this review. The results demonstrated that self-scheduling initiatives have increased over time, indicating the broadening appeal of self-scheduling. The body of literature regarding intervention characteristics is appreciable. Outer setting factors, including national policy, competition, and the response to patients’ needs and technology access, have played an increasing role in influencing implementation over time. Self-scheduling, compared with using the telephone to schedule an appointment, was most often cited as a relative advantage. Scholarly pursuit lacked recommendations related to the framework’s inner setting, characteristics of individuals, and processes as determinants of implementation. Future discoveries regarding these Consolidated Framework for Implementation Research domains may help detect, categorize, and appreciate organizational-level barriers to and facilitators of self-scheduling to advance knowledge regarding this solution. Conclusions This scoping review cataloged evidence of the existence, advantages, and intervention characteristics of patient self-scheduling. Automated self-scheduling may offer a solution to health care organizations striving to positively affect access. Gaps in knowledge regarding the uptake of self-scheduling by health care organizations were identified to inform future research.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review

Woodcock¹

2022

J Med Internet Res

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Enhanced Security of User Authentication on Doctor E-Appointment System

Hassan

Pavel

Muhtasim

et al. 2022

Innovative Data Communication Technologies and Application

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Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review (Preprint)

Woodcock¹

2021

Preprint

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BACKGROUND Appointment management in the outpatient setting is important for health care organizations as waits and delays lead to poor outcomes. Automated patient self-scheduling of outpatient appointments has demonstrable advantages in the form of patients’ arrival rates, labor savings, patient satisfaction, and more. Despite evidence of the potential benefits of self-scheduling, organizational uptake of self-scheduling in health care has been limited. The goal of this scoping study is to identify the barriers and facilitators to self-scheduling for health care organizations. OBJECTIVE - METHODS A scoping review was conducted by searching four databases (PubMed, CINAHL, Business Source Ultimate and Scopus) and systematically reviewing peer-reviewed studies. The Consolidated Framework for Implementation Research (CFIR) framework was utilized to catalogue the studies. RESULTS Thirty-one full-text articles were included in the review. Results demonstrated that self-scheduling initiatives have increased over time, indicating the broadening appeal of self-scheduling. The body of literature regarding the intervention characteristics of self-scheduling, including evidence, relative advantage, and adaptability, is appreciable. The influence of national policy was the most-cited external factor, as defined by the CFIR framework. Scholarly pursuit lacked recommendations related to the framework’s inner setting, characteristics of individuals and process. Future discoveries regarding these CFIR domains may help detect, categorize, and appreciate organizational-level barriers and facilitators to self-scheduling to advance knowledge about this solution. CONCLUSIONS The scoping review catalogued evidence of the existence, advantages, and intervention characteristics of patient self-scheduling; gaps in knowledge of the uptake of self-scheduling by health care organizations were identified to inform future research.

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A Web-Based “InstaSked” Appointment Scheduling System at Perpetual Help Medical Center Outpatient Department

Cited by 3 publications

References 4 publications

Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review

Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review

Enhanced Security of User Authentication on Doctor E-Appointment System

Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review (Preprint)

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