“…Complex technical environments depend heavily on properly-trained operators for a multitude of systems, but are often associated with high on-site training costs and safety hazards that tend to make training sessions difficult or impossible, and thereby less frequent and available to fewer individuals. When training is improper or insufficient, damage and injury to both equipment and personnel are a very real threat, ultimately impacting costs, operational efficiency and the quality of the working environment (Prais, Johnson, and Bose, Curtice, 1989;Tamt, Badrat, Marceauf, Marint and Malowanyt, 1999). The same aspects apply to Transelectrica.…”