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Abstract

E-KTP implementation in Gresik regency, until 2014, found various problems involved Double Data Recorded up to 23,765 inhabitants; Anomalies or substantial deviations of data elements as 69,230 inhabitants; only 20% children Birth Certificate were Recorded, issuance of Death Certificate was never implemented. The best alternative to solve this problem is to update the attribution of Family Card which encompasses most data element of the resident identities. Family card updating program named as Kakek Ku Datang (Kartu Keluarga Ku Data Ulang), an innovation program of Gresik. The purpose of this study is to analyze the implementation of Kakekku Datang to improve the ease of service and data validity in order to achieve single identity in Gresik. This study is observational through discussion forum to evaluate program innovation as a human-centred design. Population of the study is village register officials, sub-district officials, and resident and civil registry officials in Gresik. The results indicate that during the implementation from January 2015 -December 2017, Kakek Ku Datang has successfully achieved updating of 229.332 KK Count O; recording of birth certificates as 85%; recording of death certificates as 13.510 inhabitants; recovery of double & anomalies data as 46% (2017), and recording of e-KTP massively increased to 88.9%. Kakek Ku Datang potentially achieves single identity through the combination between inclusive service and technology in human-centred design.