“…The approaches based on extended TAM models applied to the online banking industry focused on the following drivers: a) trust; b) usage constraint; c) ease of use; d) accessibility; e) intention to Use (Sikdar et al, 2015); d) perceived usefulness; e) government support; f) risk (Hossain et al, 2020); g) perceived credibility; h) customer awareness; and i) social influence (Lavenjia and Hatammimi, 2015). The case study methodology was also widely used to analyse the evolution of the spread of online banking in general terms regarding security (Hole et al, 2006;Petratos and Faccia, 2019), service quality (Gonzalez et al, 2008;Loonam et O'loughlin, 2008), at a country level application in Saudi Arabia (Al-Somali et Gholami, 2009), in Nigeria (Omonaiye et al, 2015), in Oman (Khalfan et al, 2006), in Malaysia (Tan et al, 2010), in Romania (Guraau, 2002), in Ghana (Perkins and Annan, 2013), in India (Iyengar and Belvalkar, 2009), in Thailand (Nochai and Nochai, 2013), in Finland (Pikkarainen et al, 2006), in China (Hua, 2008), and with regard to specific banks such as Citybank UAE (Al-Mudimigh, 2003), and Saman Bank Iran (Saeednia and Abdollahi, 2012).…”