Ability, benevolence, and integrity: The strong link between student trust in their professors and satisfaction

Hiatt, Mark S.; Lowman, Graham H.; Maloni, Michael J.; Swaim, James Anthony; Veliyath, Rajaram

doi:10.1016/j.ijme.2023.100768

Cited by 3 publications

(4 citation statements)

References 47 publications

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“…First, the CFA signals that ABI functions as dimensions of trust rather than its antecedents for supply chain employees. Indeed, some extant research has both found strong intercorrelations between ABI and trust (Colquitt et al, 2007;Schoorman et al, 2007) and presented ABI as dimensions of trust (Hiatt et al, 2023;McEvily and Tortoriello, 2011). Given these results, we encourage scholars to expand their theoretical considerations of ABI, examining them as potential trust dimensions that do not function uniformly or interchangeably.…”

Section: Discussionmentioning

confidence: 90%

“…, 2007; Schoorman et al. , 2007) and presented ABI as dimensions of trust (Hiatt et al. , 2023; McEvily and Tortoriello, 2011).…”

Section: Discussionmentioning

confidence: 99%

“…In integrating these perspectives, we argue that supervisor ABI represent trust in the supervisor and contribute to perceived P-J fit (Hiatt et al, 2023). This conceptualization embraces complex causality and does not necessarily require all three ABI elements.…”

Section: Person-environment Fit Theorymentioning

confidence: 94%

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Supply chain job and vocational fit: links to supervisor ability, benevolence and integrity

Meurs,

Lowman,

Gligor

et al. 2024

IJPDLM

Self Cite

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PurposeSupply chain has long faced a persistent workforce shortage. To help both organizations and the field create environments that are more conducive to employee retention, the authors investigate the outcomes of supply chain employee trust in their supervisor.Design/methodology/approachApplying person-environment fit theory, the authors evaluate the well-established antecedents to trust in supervisor ability, benevolence and integrity (ABI) relative to person-job (P-J) fit and person-vocation (P-V) fit of US supply chain employees.FindingsConfirmatory factor analysis indicates that ABI is best modeled as dimensions of a second-order formative trust construct rather than as its antecedents. However, PLS-SEM provides somewhat unconvincing support for the impacts of ABI-trust. Instead, qualitative comparative analysis (QCA) delineates that all three ABI dimensions are not always needed for P-J and P-V fit in supply chain. Some employees respond to affective-based (i.e. benevolence) trust and others to cognitive-based (i.e. ability and integrity) trust.Practical implicationsThe QCA results offer specific recommendations for supply chain organizations to enhance employee trust in supervisors to succeed in the struggle for labor.Originality/valueThe results counter extant trust theory, encouraging scholars to consider ABI as distinct dimensions of trust. The study also demonstrates the importance of considering QCA in supply chain research to meaningfully expand contributions to theory and practice.

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Section: Discussionmentioning

confidence: 90%

“…, 2007; Schoorman et al. , 2007) and presented ABI as dimensions of trust (Hiatt et al. , 2023; McEvily and Tortoriello, 2011).…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Supply chain job and vocational fit: links to supervisor ability, benevolence and integrity

Meurs,

Lowman,

Gligor

et al. 2024

IJPDLM

Self Cite

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show abstract

“…The construct of trustworthiness encompasses three underlying dimensions: ability, benevolence, and integrity. Multiple research studies have demonstrated that ability, benevolence, and integrity are strong predictors of trust in leaders, teachers, or managers for individuals [ 1 , 21 , 22 ]. The costly signalling theory (CST) indicates that punishment serves as a demonstrative indicator to observers regarding the trustworthiness and reputation of the sanctioner [ 23 ].…”

Section: Introductionmentioning

confidence: 99%

Teachers’ Punishment Intensity and Student Observer Trust: A Moderated Mediation Model

Zhang,

2024

Behavioral Sciences

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During social interactions, people decide whether to trust an actor based on their punitive behaviour. Several empirical studies have indicated that punishment intensity impacts observer trust, yet the underlying mechanism remains to be elucidated. This study included 242 junior high school students and was conducted to investigate the relationship between teachers’ punishment intensity and levels of student bystander trust. Additionally, the mediating role of trustworthiness and the moderating role of group relationships were explored. The results showed that the relationship between punishment intensity and observer trust follows an inverted U-shaped pattern. In addition, mild punishment boosts observer trust by improving perceived trustworthiness (ability and integrity) compared to no punishment, while harsh punishment reduces observer trust more than mild punishment by diminishing perceived trustworthiness (ability, benevolence, and integrity). More importantly, group relationships positively moderate the relationship between punishment intensity and observer trust. Specifically, compared to mild or no punishment, harsh punishment decreases trustworthiness (ability, benevolence, and integrity) in close teacher–student relationships but has less impact on neutral relationships. The above findings demonstrate that guiding educators in developing appropriate disciplinary concepts contributes to enhancing student observer trust.

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The influence of transparency, anthropomorphism, and positive politeness on chatbots for service recovery in E-health applications

Hadi,

Siregar,

Wijaya

et al. 2024

Cogent Social Sciences

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Ability, benevolence, and integrity: The strong link between student trust in their professors and satisfaction

Cited by 3 publications

References 47 publications

Supply chain job and vocational fit: links to supervisor ability, benevolence and integrity

Supply chain job and vocational fit: links to supervisor ability, benevolence and integrity

Teachers’ Punishment Intensity and Student Observer Trust: A Moderated Mediation Model

The influence of transparency, anthropomorphism, and positive politeness on chatbots for service recovery in E-health applications

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