Abusive supervision and emotional labour on a daily basis: The role of employee mindfulness

Yu, Yitong; Xu, Shi; Li, Gang

doi:10.1016/j.tourman.2023.104719

Cited by 22 publications

(14 citation statements)

References 94 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The COR theory emphasizes that negative work environmental factors, such as job stressors, have the potential to deplete individuals' personal resources (Hobfoll, 2011(Hobfoll, , 2018. Abusive supervision, as a prominent job stressor, undoubtedly depletes employees' resources, subsequently impairing their cognitive capabilities (Bayighomog et al, 2021;Jain et al, 2021;Yu et al, 2023). Previous research has demonstrated that state mindfulness not only correlates positively with positive emotions, organizational citizenship behaviors and work engagement (Donald et al, 2018) but also negatively associates with negative cognition, emotional exhaustion and psychological stress (Bayighomog et al, 2021).…”

Section: Abusive Supervision and State Mindfulnessmentioning

confidence: 99%

“…Existing research posits that state mindfulness can decrease negative effects and enhance positive effects, enabling them to cope with the daily demands of their jobs and stressful conditions (Bayighomog et al, 2021;Zhou et al, 2020). Yu et al (2023) have demonstrated a negative relationship between employees' mindfulness and abusive supervision. Furthermore, mindfulness plays a significant role in promoting individuals' resourcefulness, which refers to their perceived state of having abundant resources (Orazi et al, 2021).…”

Section: The Mediating Role Of State Mindfulnessmentioning

confidence: 99%

“…Zheng et al (2022) have found a negative relationship between daily mindfulness and daily ego depletion, which, in turn, negatively influences daily CWB across multiple levels. Drawing on the COR theory, state mindfulness was an important resource (Orazi et al, 2021;Yu et al, 2023) for employees to cope with abusive experiences in an open-minded way (Van Dam et al, 2018). To summarize, forced teleworking hampered information delivery which led to abusive supervision (Nyberg et al, 2021).…”

Section: The Mediating Role Of State Mindfulnessmentioning

confidence: 99%

“…Second, managers should take improving employees' state mindfulness into consideration. According to Yu et al (2023), state mindfulness is valuable in helping employees cope with stressors. Hence, several strategies that can help employees enhance state mindfulness worth trying.…”

Section: Practical Implicationsmentioning

confidence: 99%

“…Thirdly, we examined the positive role of CSR for society and communities that are outside the companies. Future research can further explore the role of CSR for employees, stakeholders and customers (Hu et al, 2020;Yu et al, 2023). JOCM 37,1…”

Section: Limitation and Future Researchmentioning

confidence: 99%

See 4 more Smart Citations

Forced shift to teleworking: how abusive supervision promotes counterproductive work behavior when employees experience COVID-19 corporate social responsibility

Liang,

Wu,

Wang

2024

JOCM

View full text Add to dashboard Cite

PurposeThe COVID-19 pandemic necessitated teleworking, which inadvertently led to an impaired communication between supervisors and employees, resulting in abusive supervision. Drawing on the conservation of resources (COR) theory and the social identity theory, this study aims to address this negative association by examining the mediating role of state mindfulness and the moderating role of COVID-19 corporate social responsibility (CSR) in the relationship between abusive supervision and counterproductive work behaviors.Design/methodology/approachThis research employs both qualitative and quantitative research designs. Data collection involved an experimental design with 117 participants (Study 1), a cross-sectional survey with 243 participants (Study 2) and semi-structured interviews with 24 full-time employees (Study 3).FindingsThe results reveal that state mindfulness acts as a mediator in the positive relationship between abusive supervision and counterproductive work behaviors (CWB). Furthermore, COVID-19 CSR mitigates the relationship between abusive supervision and CWB within the organization, but not with the supervisor. Additionally, COVID-19 CSR moderates the impact of abusive supervision on state mindfulness.Practical implicationsThe results emphasize the crucial role of CSR when employees encounter abusive supervision during the COVID-19 pandemic. Organizations and managers should adopt appropriate strategies to enhance employees' perception of CSR. Prioritizing the cultivation of state mindfulness is also recommended, and organizations can provide short-term mindfulness training to improve employees' state mindfulness.Originality/valueThis research contributes to the understanding of abusive supervision and CWB in the context of forced teleworking.

show abstract