Abusive supervision in commercial kitchens: Insights from the restaurant industry

Taheri, Babak; Thompson, Jamie; Mistry, Trishna G.; Okumus, Bendegul; Gannon, Martin

doi:10.1016/j.ijhm.2024.103789

International Journal of Hospitality Management

2024

DOI: 10.1016/j.ijhm.2024.103789

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Abusive supervision in commercial kitchens: Insights from the restaurant industry

Babak Taheri,

Jamie Thompson,

Trishna G. Mistry

et al.

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2024

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Cited by 3 publications

References 83 publications

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Health and fitness marketing appeals to older consumers

Badham,

Taheri,

Magistro

et al. 2024

The Service Industries Journal

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Health and fitness marketing appeals to older consumers

Badham,

Taheri,

Magistro

et al. 2024

The Service Industries Journal

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Combined effects of abusive supervision, willpower and waypower on employees’ task performance and helping behavior, through quality of work life

Haq,

Raja,

Azeem

et al. 2024

JOEPP

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PurposeExtending the efforts of previous scholars, this study examines how abusive supervision undermines employees’ ability to meet performance expectations and propensity to engage in helping behavior. Specifically, we investigate a hitherto unexplored mediating role of quality of work life (QWL) in this relationship. We further suggest that employees’ psychological resources, namely willpower and waypower, act as protective shields against this harmful process.Design/methodology/approachWe tested the proposed hypotheses using multisource (self- and supervisor-rated) three-wave time-lagged data (N = 185) collected from employees and their supervisors in eight organizations that operate in the service sector of Pakistan.FindingsThe findings corroborate our predicted hypotheses. The results indicate that employees' exposure to abusive supervision deteriorates their quality of work life (QWL), hindering their ability to deliver expected performance and tendency to help other colleagues. However, this negative process is less pronounced for employees who possess sufficient psychological resources of willpower and waypower.Practical implicationsThis study provides valuable insights to organizations by explicating the process that undermines employees’ ability to channel their energies into performance-enhancing activities when faced with humiliation from their supervisors.Originality/valueThis study details three previously unexplored factors that explain how and when abusive behavior steers service sector employees away from meeting performance expectations and assisting colleagues, via thwarting their quality of work life.

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Associations between workplace bullying, psychological capital, and organizational citizenship behavior: A meta-analysis with structural equation modeling

Chen,

Chien,

Chu

2024

WORK: A Journal of Prevention, Assessment & Rehabilitation

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Background Workplace bullying depletes psychological resources, reducing job performance and organizational citizenship behavior. According to conservation of resources theory, psychological capital functions as a as a crucial psychological resource to influence the organizational citizenship behavior of employees who experience workplace bullying. Objective This study aimed to construct and validate a model of the associations between workplace bullying, psychological capital, and organizational citizenship behavior. Methods Meta-analysis and structural equation modeling (MASEM) was employed to analyze 40 quantitative empirical studies. Results Psychological capital was significantly and positively correlated with organizational citizenship behavior and significantly and negatively correlated with workplace bullying. However, organizational citizenship behavior was significantly and negatively correlated with workplace bullying, indicating heterogeneity among the variables. The total effects were as follows: workplace bullying negatively influenced psychological capital, psychological capital positively influenced organizational citizenship behavior, and workplace bullying negatively influenced organizational citizenship behavior. Psychological capital mediated the association between workplace bullying and organizational citizenship behavior. Conclusions Enterprises must address workplace bullying by establishing regulations and complaint channels. Additionally, they should prioritize recruiting employees with high psychological capital and develop employees’ psychological capital to enhance workplace contributions and organizational citizenship behavior.

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Abusive supervision in commercial kitchens: Insights from the restaurant industry

Cited by 3 publications

References 83 publications

Health and fitness marketing appeals to older consumers

Health and fitness marketing appeals to older consumers

Combined effects of abusive supervision, willpower and waypower on employees’ task performance and helping behavior, through quality of work life

Associations between workplace bullying, psychological capital, and organizational citizenship behavior: A meta-analysis with structural equation modeling

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