“…The labour market, appropriate employee satisfaction and the interrelationship of these factors with the quality of service are also explored (e.g. booklength publications or book contributions of Gee and Fayos-Sola  (1997), Go et al (1996), Holloway (1993), Kaspar (1991), Mullins (1995) and Riley and Ladkin (1994), and articles and conference reports of Airey and Johnson (1999), Ashley et al (1995), Barrett et al (1995), Barrows et al (1995), Conrade et al (1994), Fayos-Sola  and Jafari (1997), Haedrich et al (1990), Harrison (1991), Jafari and Var (1994), Leiper (1999), Okeiyi et al (1994), and Richards (1998)). …”