Acceptance and Usage of Computer-Mediated Communication Systems

Kerr, Elaine B.

doi:10.1016/b978-0-12-404980-2.50009-x

Cited by 86 publications

(46 citation statements)

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“…The volume and pace of information can become overwhelming, especially since messages are not necessarily sequential and multiple topic threads are common, resulting in amongst other factors, information overload (Hiltz and Turoff, 1985;Kerr and Hiltz, 1982). As defined by Bawden (2001): "Information overload occurs when information received becomes a hindrance rather than a help when the information is potentially useful".…”

Section: Introductionmentioning

confidence: 99%

Effects of e‐mail addiction and interruptions on employees

Marulanda‐Carter

Jackson

2012

Journal of Systems and Information Technology

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Purpose -The purpose of this paper is to explore the effect of e-mail interruptions on tasks and to explore the concept of e-mail addiction within the workplace. Design/methodology/approach -Data were collected from a large car rental company in the UK. The first collection method involved observing the effects of simulated e-mail interruptions on seven employees by measuring the interrupt handling time, the interrupt recovery time, and the additional time required to complete the task given the number of interruptions. The second part of the study involved a questionnaire sent to 100 employees to capture addictive characteristics in employees' e-mail communication behaviour.Findings -E-mail interruptions have a negative time impact upon employees and show that both interrupt handling and recovery time exist. A typical task takes one third longer than undertaking a task with no e-mail interruptions. The questionnaire data show clinical characteristics classify 12 per cent of e-mail addicts, and behavioural characteristics classify 15 per cent of e-mail addicts in the workplace. Research limitations/implications -Observation was constrained by the timeframes and availability of the participating organisation. Measuring an employee receiving e-mail interruptions over a greater time period might achieve a more comprehensive understanding of the impact. Originality/value -The small study is the first to determine the impact of e-mail interruptions on work tasks by observing employees, and to present a method to determine e-mail addiction. By understanding these factors, organisations can manage workflow strategies to improve employee efficiency and effectiveness.

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Section: Introductionmentioning

confidence: 99%

Effects of e‐mail addiction and interruptions on employees

Marulanda‐Carter

Jackson

2012

Journal of Systems and Information Technology

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“…In this way, CCNA differs from the standard NG approach because, after the initial presentation of a summary of individual member opinions, the group works towards a consensus rather than using a majority vote. Consensus decision making is more feasible with the CCNA technique because interactive group problems, which the nominal group approach is designed to overcome, tend to be less dominant in the computer conference (Kerr and Hiltz 1982). At the same time, CCNA should exhibit an advantage over the CCA methodology, as does NG over IG (Bufton 1987), since it should aid in the generation of ideas by encouraging more individual contributions.…”

Section: Small Group Decision Makingmentioning

confidence: 99%

“…Turoff and Hiltz (1982) concluded that there was no difference in the quality of decisions made by small FTF groups as compared to computer conferencing decisions. Kerr and Hiltz (1982) received a mixed response from a panel of experts questioned on a variety of experiences on the quality of decisions resulting from computer conferencing compared to FTF conferences. Factors which affect decision making in computer mediated conferences have also been examined (Kiesler et al 1984, McGuire et al 1987, Siegel et al 1986).…”

Section: Small Group Decision Makingmentioning

confidence: 99%

“…Hiltz and Turoff (1978) suggested the adaptation of the Nominal Group and Delphi techniques to computer conferencing, and voting capabilities can be built into computer conferencing systems (Hiltz andTuroff 1981, 1985) to support the Delphi approach. The Nominal Group technique has been tested in a computer conferencing mode (Archer 1989), and a modified Delphi technique has been used (Kerr and Hiltz 1982) to collect data from a number of expert panels.…”

Section: Introductionmentioning

confidence: 99%

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A comparison of computer conferences with face-to-face meetings for small group business decisions

Archer

1990

Behaviour & Information Technology

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“…[9,16,35,32]. These systems often lack the ability to combine features intelligently when making decisions.…”

Section: Message Presentation Systemsmentioning

confidence: 99%

Minimizing information overload: the ranking of electronic messages

Losee¹

1989

Journal of Studies in International Education

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The decision to examine a message at a particular point in time should be made rationally and economically if the message recipient is to operate efficiently. Electronic message distribution systems, electronic bulletin board systems, and telephone systems capable of leaving digitized voice messages can contribute to "information overload," defined as the economic loss associated with the examination of a number of non-or less-relevant messages. Our model provides a formal method for minimizing expected information overload.The proposed adaptive model predicts the usefulness of a message based on the available message features and may be used to rank messages by expected importance or economic worth. The assumptions of binary and two Poisson independent probabilistic distributions of message feature frequencies are examined, and methods of incorporating these distributions into the ranking model are examined. Ways to incorporate user supplied relevance feedback are suggested. Analytic performance measures are proposed to predict system quality. Other message handling models, including rule based expert systems, are seen as special cases of the model. The performance is given for a set of UNIX shell programs which rank messages. Problems with the use of this formal model are examined, and areas for future research are suggested.

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Acceptance and Usage of Computer-Mediated Communication Systems

Cited by 86 publications

References 0 publications

Effects of e‐mail addiction and interruptions on employees

Effects of e‐mail addiction and interruptions on employees

A comparison of computer conferences with face-to-face meetings for small group business decisions

Minimizing information overload: the ranking of electronic messages

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