Acceptance of e-commerce services: the case of electronic brokerages

A Modified Decomposed Theory of Planned Behaviour Model to Analyze User Intention towards Distance-Based Electronic Toll Collection Services

“…Therefore, in the field of electronic retail, the normative belief was decomposed into two constructs, interpersonal influence and external influence from Bhattacherjee [22]. The interpersonal influence includes family, friends, and parents, and the external influence includes media reports, opinion of experts, advertisements on television, and online word-of-mouth.…”

“…The perceived ease-of-use construct is measured by six questions and the compatibility construct is measured by three questions which are all derived from Taylor and Todd [10]. The interpersonal influence construct is measured by four questions and the external influence construct is measured by five questions which are all derived from Bhattcherjee [22]. The self-efficacy and facilitating condition constructs are measured by three questions derived from Taylor and Todd [10], and Bhattcherjee [22], respectively.…”

“…The interpersonal influence construct is measured by four questions and the external influence construct is measured by five questions which are all derived from Bhattcherjee [22]. The self-efficacy and facilitating condition constructs are measured by three questions derived from Taylor and Todd [10], and Bhattcherjee [22], respectively. The attitude and perceived behaviour control constructs are measured by three questions which are all derived from Aaker [33] and Bhattcherjee [22].…”

“…The self-efficacy and facilitating condition constructs are measured by three questions derived from Taylor and Todd [10], and Bhattcherjee [22], respectively. The attitude and perceived behaviour control constructs are measured by three questions which are all derived from Aaker [33] and Bhattcherjee [22]. The subjective norms construct is measured by three questions derived from Ajzen [34].…”

“…The subjective norms construct is measured by three questions derived from Ajzen [34]. The behaviour intention construct is measured by five questions derived from the related studies [22,33]. The satisfaction construct is measured by four questions derived from Zeithaml and Bitner [35] and Anderson et al [36].…”