2022
DOI: 10.1007/978-3-031-16865-9_3
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Acceptance of Mobile Banking in the Era of COVID-19

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Cited by 2 publications
(2 citation statements)
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“…It is "one of the most important strategic changes to occur in retail banking in more than a decade" (Alsmadi et al, 2022). According to Eneizan et al (2023), the use of mobile banking has been increasing in various industries. It is a subcategory of branchless banking, a kind of an extension (Laukkanen & Pasanen, 2008), or an evolutionary form (Bui et al, 2022) of e-banking.…”
Section: Mobile Banking Applicationsmentioning
confidence: 99%
See 1 more Smart Citation
“…It is "one of the most important strategic changes to occur in retail banking in more than a decade" (Alsmadi et al, 2022). According to Eneizan et al (2023), the use of mobile banking has been increasing in various industries. It is a subcategory of branchless banking, a kind of an extension (Laukkanen & Pasanen, 2008), or an evolutionary form (Bui et al, 2022) of e-banking.…”
Section: Mobile Banking Applicationsmentioning
confidence: 99%
“…Information technology and automation enable cost reduction, and efficiency enhancement, and help to scale up the financial sector by ensuring security and consistency (Chopra et al, 2015). Accordingly, the wide adoption of mobile technologies and advancement in their capacity for use in transactions has enabled consumers to migrate from Internet-based (Dwivedi et al, 2021) to mobilebased digital services (Al-Amin et al, 2022;Bui et al, 2022;Singh & Srivastava, 2020;Chopra et al, 2013;Dwivedi et al, 2022;Eneizan et al, 2023;Karjaluoto et al, 2021). As a result, this has led the banking sector to be aligned with information technology to provide innovative financial services to customers using technology (Dwivedi et al, 2022) and particularly to shift in favor of mobile banking (MB) markets (Gong et al, 2020;Jebarajakirthy & Shankar, 2021;Singh & Srivastava, 2020).…”
Section: Introductionmentioning
confidence: 99%