Acceptance of Tools for Electronic Citizen Participation

Sachs, Michael; Schossböck, Judith

doi:10.1007/978-3-030-27397-2_4

Cited by 3 publications

(3 citation statements)

References 22 publications

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“…The TRI model describes how people in different contexts are more or less likely to accept and make use of modern technologies [52]. The TRI is considered appealing due to its incorporation of both positive and negative perspectives on technology views [53].…”

Section: Technology Readiness Index (Tri)mentioning

confidence: 99%

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Exploring on Acceptance of E-Participation in The Malaysian Public Sector: A Review Paper

Man,

Manaf

2023

E3S Web Conf.

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Since the federal, state, and local levels of government in Malaysia have all initiated the e-participation project as an integration of the national e-government initiative and combined communication-based applications consisting of government-to-citizen (G2C) orientation, assessment studies have discovered that the delivery of this project carries multiple issues. These include minimal digital knowledge, a lack of awareness, the requirement for more government support for the project, and other factors. This has resulted in certain entities not making the most of e-participation tools. Thus, this review paper intends to examine some relevant acceptance factors of the Malaysian government's e-participation programme, which has received significant investment. This study methodology used the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Technology Readiness Index (TRI) to build the research model for this study by exploring the relevant books, journals, online materials, and study reports linked to the e-participation acceptance in Malaysian public sector. The UTAUT and TRI factors may influence the likelihood of its adoption by all Malaysian governments and citizens, which will encourage them to support the use of e-participation in the public sector in Malaysia. The proposed model will evaluate the individual acceptance of e-participation in the Malaysian public sector. This study is anticipated to provide several guidance to relevant parties, particularly the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), which is one of the most prominent government agencies in Malaysia responsible for modernising and reforming the public sector through the digitalisation process, and other related government agencies in Malaysia. For future studies, additional empirical qualitative and quantitative methodologies are required to validate the findings of this study.

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Section: Technology Readiness Index (Tri)mentioning

confidence: 99%

“…The model is employed to predict and comprehend the key factors impacting taxpayers' preference to adopt or reject e-filing systems. The suitability of the TRI model in identifying the level of digital technology acceptance among Malaysian egovernment users has been discovered [53].…”

Section: Technology Readiness Index (Tri)mentioning

confidence: 99%

Exploring on Acceptance of E-Participation in The Malaysian Public Sector: A Review Paper

Man,

Manaf

2023

E3S Web Conf.

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“…People's interests will be considered when making policy decisions if the government is better prepared to ask, collect, and consider the opinions of its residents. E-participation also encompasses digital technology, which may inspire people to participate in online activities once they can [11] [12]. Online discussion groups, electronic voting, virtual communities and web forums, decisionmaking exercises, social networking, and tools for general recommendation are all examples of digital-enabled strategies for e-participation.…”

Section: Introduction a Background Of The Studymentioning

confidence: 99%

Exploring Factors Affecting Citizens’ Acceptance to Use E-Participation in Malaysian Local Governments Through an Extended UTAUT Model

Nur Salam Man,

Abdul Manaf

2024

IJCDS

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Local governments in Malaysia are frequently confronted with several unexpected difficulties and limitations while striving to provide optimized public services, especially to individuals residing in specific regions. After thoroughly examining previous studies and analyzing current difficulties, the digital technologies of e-participation may play an important role in fostering successful collaboration between local communities and local government agencies. E-participation in local government is now recognized as a digitalization strategy for enriching the democratization culture in citizen-government relations, especially at the grassroots level. This article explores the current understanding of the relationship between Malaysian citizens' acceptance and use of e-participation provided by their respective local governments, which also will oversee the moderating effect analysis of demographics. This study framework integrates with slight extensions to the original Unified Theory of Acceptance and Use of Technology (UTAUT) model. This study uses a quantitative methodology involving a survey questionnaire with convenience sampling applied to respondents comprised of 484 local Malaysian citizens via offline and online methods. For data analysis, IBM SPSS Statistics Version 27 software was utilized for Pearson correlation analysis, while SmartPLS 3.0 software was used for moderating effect analysis via Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that all citizens' acceptance factors correlate with using e-participation. In the meantime, all 20 demographics' moderating effects were tested, but no significant relationship was found. This study is significant in that it revisits several relevant literature reviews to enrich the development of the research framework and provide a necessary foundation for understanding the use of e-participation within Malaysian local governments.

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Citizens’ Satisfaction with “Citizens’ Initiatives”: The Case of the Municipality of Ljubljana

Kozjek,

Verbič,

Umek

2024

NISPAcee Journal of Public Administration and Policy

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Based on a survey, this article analyses the satisfaction with communication between citizens and public servants in the Municipality of Ljubljana (MOL). It highlights the potential of a citizen relations management tool to emphasise the importance of effective communication between the municipality and citizens, the role of civic engagement in the development of the municipality and the importance of understanding and managing differences in satisfaction between citizens and public servants. A notable satisfaction gap exists, with citizens generally more satisfied than public servants, except for accessibility to initiatives and problem-solving. The study recommends adopting successful tools, such as those used in Ljubljana, to improve communication, citizen participation and the quality of services. It emphasises the importance of understanding communication dynamics to tailor municipal improvements and promote civic engagement and calls for further research in Central and Eastern European municipalities.

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Acceptance of Tools for Electronic Citizen Participation

Cited by 3 publications

References 22 publications

Exploring on Acceptance of E-Participation in The Malaysian Public Sector: A Review Paper

Exploring on Acceptance of E-Participation in The Malaysian Public Sector: A Review Paper

Exploring Factors Affecting Citizens’ Acceptance to Use E-Participation in Malaysian Local Governments Through an Extended UTAUT Model

Citizens’ Satisfaction with “Citizens’ Initiatives”: The Case of the Municipality of Ljubljana

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