Access and Use of Information Technology by Human Service Providers

Hughes, Robert; Joo, Eunjee; Zentall, Shannon R.; Ulishney, Kerrie

doi:10.1300/j017v16n01_01

Cited by 9 publications

(13 citation statements)

References 2 publications

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“…In previous research, type of work duty was found as a factor related to having Internet access (Hughes et al, 1999). In our research, type of work 136 T. Ishizuki and J. J. Cotter duty was not a significant factor.…”

Section: Factors Related To Having Internet Access In the Workplacecontrasting

confidence: 41%

“…Some research provides current stay-of-the-art data on using these two technologies for clientprofessional communication. For instance, various studies have investigated how social workers and other professionals are using the Internet and e-mail in their professional work; most were conducted from the mid1990s to the early 2000s (Marlowe-Carr, 1997;Hughes, Joo, Zentall, & Ulishney, 1999;Barnett-Queen, 2001). In the medical field, Hobbs and colleagues (2003) found that nearly 75% of physicians who responded to their survey reported use of e-mail with their clients, but more than half of them reported having done so with less than 5% of their client base.…”

mentioning

confidence: 99%

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Social Workers' Use of the Internet and E-Mail to Help Clients in Virginia

Ishizuki

Cotter

2009

Journal of Technology in Human Services

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Section: Factors Related To Having Internet Access In the Workplacecontrasting

confidence: 41%

mentioning

confidence: 99%

Social Workers' Use of the Internet and E-Mail to Help Clients in Virginia

Ishizuki

Cotter

2009

Journal of Technology in Human Services

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“…Consumer use of the Internet in the rehabilitation process allows access to agency information and services, medical information, assessment tools, labor market information, job searches, and other features (Sarno & O'Brien, 2000). Likewise, human service providers approve of the use of information technology in their work and, among other benefits, view it as a valuable tool in client education (Hughes, Joo, Zentall, & Ulishney, 1999).…”

Section: Consumers and Computer-mediated Communicationmentioning

confidence: 99%

The promise of the Internet for disability: a study of on‐line services and web site accessibility at Centers for Independent Living

Ritchie

Blanck

2003

Behavioral Sci & The Law

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The Internet provides individuals with disabilities numerous tools to live independently. In the convenience of the home, a person can access an abundance of information, an electronic community, updates on the latest disability advocacy news, education through distance-learning classes, and on-line shopping for books, clothes, assistive technology, and a host of other consumer goods. Centers for Independent Living (CILs) are consumer-run, non-profit grassroots disability service organizations at the forefront of the disability rights movement. Providing services to individuals across the range of disabilities, CILs have begun to use the Internet as a complement to their traditional service delivery methods. This article examines the emerging trend of independent living services on the web. The investigation examines 200 CIL Internet sites across the United States during the period of April to August 2001. Information is collected and analyzed about how CILs are using the Internet to provide their services and programs. In addition, the article examines the technological accessibility of their web sites. Implications of the findings for CILs, consumers with disabilities, and disability policy are examined.

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“…Qualitative gains in the increased awareness of the uses of IT tools, information management, and community resources were documented. While previous research focused on general issues of technology adoption by non-profit organizations (Harper-Dorn, 2000), descriptive usages of IT tools and access to the Internet (Hughes et al, 1999;NACO, 2001;Pardeck et al, 1995;Princeton Research Associates, 2001), the current study examined expert-novice dynamics within an interdisciplinary collaboration which led to qualitative gains in information literacy outcomes. Overall, interorganizational collaboration promoted the culture of technology use among participants.…”

Section: Discussionmentioning

confidence: 99%

“…Examining the effects of knowledge and skill transfer of participants from meetings to different settings also would be interesting. In the long run, these processes might help ameliorate the organizational divide (Blau, 2000;Hughes et al, 1999;Pardeck et al, 1990;Robertson, 2001).…”

Section: Journal Of Technology In Human Servicesmentioning

confidence: 99%

Enhancing Information Literacy in an Interdisciplinary Collaboration

Kok¹

2006

Journal of Technology in Human Services

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The study examined the impact of an interdisciplinary collaborative on the information literacy of its participants by using legitimate peripheral participation (Lave & Wenger, 1991) as a conceptual framework. The objectives of this exploratory study were to document participants' qualitative gains in information technology knowledge and uses, and to analyze expert involvement in supporting learning by novices. Data were gathered by using a participation observation approach, interviews, and survey. Participants cited more frequently the non-technical aspects of information literacy as being more beneficial than gains in technical know-how. Varying degrees of expert involvement ranging from enabling to instructing were identified. The implications in terms of convening and managing communities of practice and the development of legitimate peripheral participation theory are discussed.Empirical research indicates that there are qualitative differences in terms of the aptitude, knowledge, and computer skills of professionals, Internet access, and computers among non-profit organizations (Blau,

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Access and Use of Information Technology by Human Service Providers

Cited by 9 publications

References 2 publications

Social Workers' Use of the Internet and E-Mail to Help Clients in Virginia

Social Workers' Use of the Internet and E-Mail to Help Clients in Virginia

The promise of the Internet for disability: a study of on‐line services and web site accessibility at Centers for Independent Living

Enhancing Information Literacy in an Interdisciplinary Collaboration

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