Accessibility-in-use of public e-services

Sala, Aritz; Arrue, Myriam; Pérez, J. Eduardo; Valencia, Xabier

doi:10.1145/3335595.3335653

Cited by 3 publications

(1 citation statement)

References 13 publications

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“…A research review on authentication methods in Spanish-speaking blind people and the visually impaired was made. Hardly any papers were found, some on the CAPTCHA accessibility barrier (Sala et al, 2019) and others on biometric recognition methods in various authentication contexts aimed at people with different disabilities, with the number of users with visual disabilities being very small and not representative. In this work, people with visual impaired had many accessibility problems when making a banking transaction using facial recognition, fingerprint, and pattern recognition (Blanco-Gonzalo et al, 2018).…”

Section: Related Workmentioning

confidence: 99%

Accessibility barriers with authentication methods for blind and partially sighted people in the Spanish-speaking world

Moreno,

Petrie,

Schmeelk

2023

Electronic Workshops in Computing

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Digital authentication is now an essential part of daily life, allowing users to manage the online security and privacy of their information and digital assets. However, the authentication mechanisms for these processes are not necessarily accessible to blind and partially sighted people, which means that they lose independence or protection. There has been a certain amount of research on the accessibility barriers encountered by blind and partially sighted people in this area, but almost all this research has been done in the English-speaking world. This paper presents an online survey of 34 blind and partially sighted people in Spanish-speaking countries to obtain information on the accessibility barriers they encounter relating to creating, using and changing passwords, using CAPTCHAs, password managers, two-factor authentication, fingerprint and facial recognition, and QR codes. The results indicate numerous severe accessibility barriers which could be avoided by following accessibility standards. It was particularly surprising that even auditory alternatives to CAPTCHAs present accessibility barriers.

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Section: Related Workmentioning

confidence: 99%

Accessibility barriers with authentication methods for blind and partially sighted people in the Spanish-speaking world

Moreno,

Petrie,

Schmeelk

2023

Electronic Workshops in Computing

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Accessibility Design Issues beyond the Standards of Government e-Services for People with Low Vision

Sala,

Arrue,

Pérez

et al. 2023

International Journal of Human–Computer Interaction

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Governments have been investing considerable resources into making their services to citizens available through the Internet. However, people face barriers when accessing these e-services. Barriers affect people with disabilities to a greater extent. Taking into account the accessibility-inuse in addition to the required standards while designing these services would mitigate some of these issues. In this work, five e-services from the Spanish government were selected from among the most used ones and tested with fifteen participants, of whom ten participants belong to the group of people with low vision. Different qualitative and quantitative measures were analyzed to determine whether participants with low vision had more difficulties performing the tasks and to identify the design issues required to achieve improvement. The results highlighted some issues to be incorporated into the complexity and cognitive accessibility evaluations of e-services to anticipate difficulties (e.g., error prompting/prevention mechanisms). In addition, contributions to existing accessibility standards are proposed to be considered in the design of the e-services.

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Web accessibility and beyond in eGovernment

Abascal

2022

Proceedings of the 19th International Web for All Conference

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Accessibility-in-use of public e-services

Cited by 3 publications

References 13 publications

Accessibility barriers with authentication methods for blind and partially sighted people in the Spanish-speaking world

Accessibility barriers with authentication methods for blind and partially sighted people in the Spanish-speaking world

Accessibility Design Issues beyond the Standards of Government e-Services for People with Low Vision

Web accessibility and beyond in eGovernment

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