Accessibility of Healthcare Facility for Persons with Visual Disability

Upadhyay, Vikas; Balakrishnan, M.

doi:10.1109/percomworkshops51409.2021.9430998

Cited by 9 publications

(8 citation statements)

References 10 publications

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“…Our previous study has confirmed that of those with a smartphone, 50% use their device for accessing map-based applications i.e. Google map, Ola, Uber etc [12]. However, there is limited research that exists globally on an integrated approach for improving access to healthcare facilities in low-resource settings.…”

Section: Case Study Settingmentioning

confidence: 72%

“…Patients can use one or more interaction mediums to amplify the access to the relevant information. For more detailed technical implementation One can refer to our earlier work [12]. We have shown the interaction mediums to communicate information along with possible intervention, their underlying principle, dependencies and associated target visitor group(s).…”

Section: Methodsmentioning

confidence: 99%

“…Most of the hospitals in low-income countries rely on standing maps, signages, or help desks to assist their patients. Overall, very few interventions have gone into actual field implementation [12]. Stress-free wayfinding and access to healthcare information are important but challenging for hospital visitors in low-income countries [12].…”

Section: Introductionmentioning

confidence: 99%

“…Overall, very few interventions have gone into actual field implementation [12]. Stress-free wayfinding and access to healthcare information are important but challenging for hospital visitors in low-income countries [12]. This is mainly due to overburdened building infrastructure, underdeveloped service arrangements, and the vast diversity among visitors, which is not common in high-income countries.…”

Section: Introductionmentioning

confidence: 99%

“…In this paper, we present a case study based on our 18-month involvement to improve wayfinding and services at the outpatient department (OPD) at a mega ophthalmic hospital in New Delhi, India. The technical details of our designs are published elsewhere [12,13]. Here, instead we focus on the design experience.…”

Section: Introductionmentioning

confidence: 99%

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A Case Study on Improving Accessibility of Healthcare Care Facility in Low-resource Settings

Upadhyay

Bhatnagar

Holloway

et al. 2022

CHI Conference on Human Factors in Computing Systems Extended Abstracts

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Accessibility in a hospital is challenging for people in low-income countries due to a lack of accessible mediums to communicate wayfinding, accessibility, and healthcare information. This results in delays and stress but can also result in sub-optimal treatment or sometimes a complete lack of treatment for the visitors. Sensible physical and digital interventions can greatly ease the experience of visitors and reduce the work-related stress of healthcare providers. We present a case study on wayfinding and service design for a mega ophthalmic care facility that has a daily footfall of 2500 patients. From our mixed-methods study we identified: (i) there are very few accessible mediums available to communicate wayfinding, accessibility, and healthcare information; (ii) there is a lack of inclusively designed interventions to accommodate the diversity of visitors; (iii) spatial ambiguity and situational impairment due to crowd density exasperate the situation and (iv) there exist missing as well as misleading information. We developed a spectrum of solutions on the environmental and digital infrastructures available within this context to deliver wayfinding and procedural information. We completed a progressive intervention across digital and physical mediums over a duration of 18 months. This has shown the impact of each medium on visitors' experience. We found the choice of interface to access information depends on the ease of access, and ease of access depends on visitors' abilities. Therefore, both the environment and digital mediums are found to be useful for visitors. Based on these empirical findings, we draw recommendations for an inclusive service design that incorporates using elements of the environment, human and digital infrastructure to support a more positive healthcare visitors experience.

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Section: Case Study Settingmentioning

confidence: 72%

Section: Methodsmentioning

confidence: 99%