Account sequences in conversations between strangers

McLaughlin, Margaret L.; Cody, Michael J.; Rosenstein, Nancy E.

doi:10.1080/03637758309390157

Cited by 89 publications

(71 citation statements)

References 37 publications

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“…Alternatively, victims may have considered it as a manifestation of wrongdoers' callousness, i.e. as an attempt by a wrongdoer to manipulate them and persuade the public to exonerate them (Holtgraves, 1989;McLaughlin et al, 1983). People consider wrongdoers' remedial behavior as informative regarding their motives and character (Schmitt et al, 2004), and it is likely that victims therefore attributed wrongdoers' admission of guilt without apology to character flaws.…”

mentioning

confidence: 93%

“…Second, most of the psychological research regarding apology has been in social psychological studies, where apology is traditionally seen as a form of remedial behavior, that is an attempt to explain the harmful act so that it becomes acceptable (Cody & McLaughlin, 1987;Goffman, 1968Goffman, , 1971Holtgraves, 1989;McLaughlin, Cody, & Rosenstein, 1983;Ohbuchi et al, 1989). Other forms of remedial behavior are denials, that is, where wrongdoers assert their innocence; excuses, as when wrongdoers minimize their responsibility; justifications (legitimization) of behavior and finally admissions of guilt without excuses.…”

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confidence: 99%

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Exploration of the association between apology and forgiveness amongst victims of human rights violations

Allan

Kaminer

et al. 2006

Behavioral Sci & The Law

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Forgiving may lead to an improvement of mental health, and from a therapeutic jurisprudence perspective it is important to establish what aspects of judicial procedures can be changed to promote forgiving. The literature suggests that receiving an apology may encourage forgiving. However, there is a dearth of empirical research regarding the association between forgiving and apology in judicial settings. This paper reports the findings of a study that examined the association between forgiving and four restorative situations (i.e. excuse, admission of guilt, apology, and true sorriness) in a group of 134 victims of gross human rights violations who were actual or potential participants in the proceedings of the South African Truth and Reconciliation Commission. The best predictors of forgiveness in this sample were gender and whether victims perceived wrongdoers to be truly sorry.

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mentioning

confidence: 93%

mentioning

confidence: 99%

Exploration of the association between apology and forgiveness amongst victims of human rights violations

Allan

Kaminer

et al. 2006

Behavioral Sci & The Law

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“…This appears to be the case; the more severe the offence, the more elaborated (face preserving) the account (Gonzales et a McLaughlin, Cody and Rosenstein, 1983). The more aggravating (or face-threatening) a reproach, the greater the need for the speaker to support his or her own face.…”

Section: Accountsmentioning

confidence: 87%

“…The more aggravating (or face-threatening) a reproach, the greater the need for the speaker to support his or her own face. McLaughlin, Cody and Rosenstein (1983) and Schonbach (1990) found that aggravating reproaches tend to be followed by aggravating accounts -that is accounts with little or no face support for the hearer. Insofar as interpersonal variables such as status influence the degree of face-threat, these interpersonal variables should have a predictable effect on accounts.…”

Section: Accountsmentioning

confidence: 96%

“…Similarly, McLaughlin, Cody and O'Hair (1983) reported that mitigating reproaches tended to elicit mitigating accounts, while aggravating reproaches were more likely to elicit aggravating accounts. However, McLaughlin, Cody and Rosenstein ( 1983) found that the use of concession, excuse, and justification were not associated with particular reproaches. Refusal to account was likely when the other used rebuke, request for account, and superiority.…”

Section: Reproaches and Accountsmentioning

confidence: 98%

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The pragmatics of account giving in political communication in isiXhosa

Diali

2004

South African Journal of African Languages

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This article examines the pragmatic and communication-theoretic properties of account-giving in political communication in isiXhosa. The research assumes the broad framework of Gricean pragmatics and employs the communication-theoretic principles of Image Restoration postulated by Benoit ( 1995). Benoit's theory of Image Restoration has two key assumptions, namely that communication is best conceptualised as a goal oriented activity and secondly, maintaining a positive reputation is one of the central goals of communication. The article focuses, in particular, on the question of the extent to which empirical data from political communication in isiXhosa provides evidence in support of five major image restoration strategies postulated by Benoit ( 1995), i.e., denial, evasion of responsibility, reducing the offensiveness of the event, taking corrective action and mortification.

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Accounts

Zussman¹

2007

The Blackwell Encyclopedia of Sociology

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An account, as the term is most commonly used in sociology, refers to statements that explain disruptions in the social and moral order. In this sense, accounts are linguistic devices by which actors attempt to reposition themselves as socially acceptable and morally reputable in the face of imputations of deviance or failure. Although the concept of accounts has roots in C. Wright Mills's 1940 article on “Situated Actions and the Vocabularies of Motives,” in Gresham Sykes and David Matza's 1957 article on “Techniques of Neutralization,” and more generally in the work of Erving Goffman, the term itself was introduced in its distinctive sociological sense by Marvin Scott and Sanford Lyman in their 1968 article, entitled simply “Accounts.”

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Account sequences in conversations between strangers

Cited by 89 publications

References 37 publications

Exploration of the association between apology and forgiveness amongst victims of human rights violations

Exploration of the association between apology and forgiveness amongst victims of human rights violations

The pragmatics of account giving in political communication in isiXhosa

Accounts

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