Account sharing in the context of networked hospitality exchange

Lampinen, Airi

doi:10.1145/2531602.2531665

Cited by 33 publications

(25 citation statements)

References 11 publications

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“…The sharing setting creates instances of closeness that are usually only experienced in a closed circle of friends and family (Bialski, 2012a;2012b;Buchberger, 2012;Lampinen, 2016a;2016b;Zuev, 2012). For Airbnb and other hospitality facilitators, it is therefore necessary to normalize the meeting of strangers as a desirable, or at least acceptable, scenario (German Molz, 2014;Lampinen, 2014;Richardson, 2015).…”

Section: Introductionmentioning

confidence: 99%

Authenticity and the Sharing Economy

Bucher

Fieseler

Fleck

et al. 2018

AMD

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Acknowledgements: The authors would like to thank Stephanie Gygax, Alia Mannai, Peter Mangold and Annette Toumas for their help with the collection of the qualitative data and initial analyses. We would also like to express our gratitude to the two anonymous reviewers and the editors for their helpful feedback. AbstractBased on a qualitative interview-study as well as on a quantitative survey among users of the room sharing platform Airbnb, we show that situational closeness between sharing economy consumers and providers may prompt instances of interpersonal contamination which in turn negatively impact reviewer behaviour and intention to engage in room sharing in the future. However, we also show that authenticity plays a significant alleviating role in shaping such closeness perceptions. Users whose sense of authenticity is evoked in their sharing experiences are significantly less bothered by negative instances of interpersonal closeness and are thus more liable to use sharing services. Our results point to the integral nature of both authenticity and the invocation of notions of authenticity for sharing business models who are reliant, by their very nature, on alleviating the imperfections of amateur production.

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Section: Introductionmentioning

confidence: 99%

Authenticity and the Sharing Economy

Bucher

Fieseler

Fleck

et al. 2018

AMD

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“…However, in the latter, reputation has direct economic consequences for the exchange: 'reputational capital' can be diverted into the price of the host's property, but at the same time some hosts are willing to lower their asking price in order to pick a guest they deem trustworthy from a wider pool of candidates. These economic impacts of online reputation make it ever more important to tackle design issues related to reputation systems, such as how to distribute 'reputational capital' fairly among people who host together in a shared flat [8].…”

Section: Discussionmentioning

confidence: 99%

Defining the price of hospitality

Ikkala

Lampinen

2014

Proceedings of the Companion Publication of the 17th ACM Conference on Computer Supported Cooperative Work &Amp; Social Computi

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This study examines how money mediates and structures social exchange in a hospitality exchange service, and how social and economic factors guiding exchange get intertwined in this context. We present a qualitative study on the experiences of people who offer to rent out their homes, or parts of them, via the online peer-to-peer renting service Airbnb. Our study suggests that the frame monetary transactions set to exchange relationships contributes to the hosts' sense of control and ease in the exchange. We identified two behavioral patterns that highlight the importance of reputation and trust: (1) hosts divert their accumulated reputational capital into the rental price and (2) they may price their property below "the market price", so that they can choose their exchange partners form a wider pool of candidates.

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“…Interestingly, they were so obvious to Hoffice participants that they were not mentioned during the interviews and the workshops, and only became visible through participant observation. Similar to negotiations over network hospitality in the context of platforms such as Couchsurfing and Airbnb (Lampinen 2014;Ikkala and Lampinen 2015), this backand-forth messaging between the host and the guest functions as a way of establishing interpersonal trust and paves the way for face-to-face interactions.…”

Section: Technological Infrastructurementioning

confidence: 99%

Co-Creating the Workplace: Participatory Efforts to Enable Individual Work at the Hoffice

Rossitto

Lampinen

2018

Comput Supported Coop Work

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This paper analyzes the self-organizing network Hofficea merger between the words home and officethat brings together people who wish to co-create temporary workplaces. The Hoffice concept entails a co-working methodology, and a set of practices inherent in opening up one's home as a temporary, shared workplace, with the help of existing social media platforms, particularly Facebook. We discuss both the practices of co-creating temporary workplaces, particularly for workers who lack a stable office and orchestrate flexible work arrangements, and the values and rhetoric enshrined in Hoffice. We collected our research materials through interviews, participant observation, and workshops. Our findings draw attention to i) the practical arrangement of Hoffice events, ii) the participatory efforts to get individual work done, and 3) the co-creation of an alternative social model that encourages trust, self-actualization, and openness. To conclude, we discuss how Hoffice is already making change for its members, and how this is indicative of a politics of care. We contribute to research on computersupported collaborative work (CSCW) by highlighting grassroots efforts to create alternative ways of organizing nomadic work and navigating non-traditional employment arrangements.

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Account sharing in the context of networked hospitality exchange

Cited by 33 publications

References 11 publications

Authenticity and the Sharing Economy

Authenticity and the Sharing Economy

Defining the price of hospitality

Co-Creating the Workplace: Participatory Efforts to Enable Individual Work at the Hoffice

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