2014
DOI: 10.1111/1467-8500.12112
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Accountability between Experts and the Public in Times of Risk

Abstract: This article examines the responses of 150 study participants to a simulated bioterrorist attack in Pueblo, Colorado, USA. The study results indicated that, even among members of the public with higher levels of trust in governmental responses, public risk communications indicating minor risk levels would be rejected as insufficient. The data indicates that members of the public seek their own public health information from mass and social media, constraining the ability of emergency management officials to co… Show more

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Cited by 9 publications
(8 citation statements)
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“…Commanders described how it was increasingly difficult to manage the public during emergencies, as they were pressurized by “the gaze of the public” trying to “film it on their smartphones” to upload to “youtube.” Although social media can facilitate dialogue between the emergency services and the public (e.g., location of public rest centers; Houston, Hawthorne, Perreault, et al, 2015), it must be used carefully. During a simulated bioterrorism incident, social media messages from the authorities increased public perceptions of risk, leading to greater frustration with the emergency services (Malet & Korbitz, 2015). Another contemporary challenge was the impact of budget cuts on responding.…”
Section: Discussionmentioning
confidence: 99%
“…Commanders described how it was increasingly difficult to manage the public during emergencies, as they were pressurized by “the gaze of the public” trying to “film it on their smartphones” to upload to “youtube.” Although social media can facilitate dialogue between the emergency services and the public (e.g., location of public rest centers; Houston, Hawthorne, Perreault, et al, 2015), it must be used carefully. During a simulated bioterrorism incident, social media messages from the authorities increased public perceptions of risk, leading to greater frustration with the emergency services (Malet & Korbitz, 2015). Another contemporary challenge was the impact of budget cuts on responding.…”
Section: Discussionmentioning
confidence: 99%
“…In general, local health-care workers and agencies, personal health professionals, friends, neighbors, and relatives, local self-help and community groups, and scientists are the more trusted sources; also in general, local elected authorities and politicians, government officials, industry, and media are relatively less trusted sources. 24,26,30,33,42,45,47,[49][50][51][52][53] It is important to note that there may be different levels of trust in different agencies of the government, with higher trust in those arms of the government that are perceived as nonbiased. 30,50 Within different media sources, trust varies between traditional and digital/social media sources, with trust in traditional media (eg, television news) relatively higher than social media (eg, Twitter).…”
Section: Core Aspects Of Across-methods Synthesized Findingsmentioning
confidence: 99%
“…For example, people generally tend to perceive higher risk levels than is warranted by the scientific evidence; thus, for all hazards, there will always be a gap between the public perception of risk and the scientific estimation of risk, even when the trust in government is high. 51 Similarly, the whole living environment may be risky and uncertain due to economic poverty; thus, a particular risk may be just one among many other risks. In such living circumstances, it is unrealistic to interpret a behavior just as a direct response to a single, acute hazard.…”
Section: Core Aspects Of Across-methods Synthesized Findingsmentioning
confidence: 99%
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“…(박천오, 2016; 김병섭・김정인, 2016). 정부는 법령과 지시를 충실히 수행하는 전통적 인 책무를 넘어서, 불확실한 전방을 시찰하며 '앞으로 닥쳐올 문제에 대해 미리 생각하 1) 세월호 침몰 사건(2014.4), 상도유치원 건물붕괴 사고(2018.9), KT아현지사 화재사고(2018.11) (Jonas, 1979;Perrow, 1984;Beck, 1998;Halachmi, 2003: Hood, 2010Malet & Korbitz, 2014), 불확실한 위협에 대처할 책임은 정부에게 주어질 수 있다 (Woodhouse, 1988;Drennan, McConnell, & Stark, 2014;임의영・전영 평, 2007;김병섭・김정인, 2016;홍성욱, 2018) (Osborne & Gaebler, 1992;Matei & Antonie, 2015: 345).…”
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