“…These relate to the limitations and structural features of the public sector context, which have resulted in a poor implementation of reforms. Hence, empirical studies have noted the tensions between the different values derived from the introduction of NPM reforms (Kartalis, Tsamenyi, & Jayasinghe, 2016), where an excessive focus on results and business-related values may undermine the commitment to key public values (Broadbent, Jacobs, & Laughlin, 2001;Lorenz, 2012;Piotrowski & Rosenbloom, 2002), and generate counter-productive effects (Tambulasi, 2009). However, tensions can emerge between NPM tools, normative expectations, and public sector organizations' structural features.…”