Accounting service quality by small medium practices: A review

Ali, Mazurina Mohd; Ghani, Erlane K; Muhammad, Kamaruzzaman; Widuri, Rindang

doi:10.22495/cbsrv4i2siart6

Cited by 3 publications

(3 citation statements)

References 58 publications

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“…Most SMEs need more skilled accounting personnel and the infrastructure to implement existing accounting rules and regulations (Ali, Ghani, Muhammad, & Widuri, 2023). Furthermore, Egiyi and Alio (2020) opine that SMEs need access to expertise because accounting functions require knowledge of generally accepted accounting rules or tax regulations and how to apply the rules in a given business environment.…”

Section: Statement Of the Problemmentioning

confidence: 99%

“…Outsourcing decisions are driven by optimising efficiency and effectiveness within an organisation (Agburu et al, 2017). Ali, Ghani, Muhammad, and Widuri (2023) stated that outsourcing involves a clear distinction between external accountants or accounting firms (the 'external accountant') and internal accountants (the company's employees). It further stated that external accountants are external service providers with specialised expertise, while in-house accountants are employees within the SME responsible for traditionally managing accounting functions.…”

Section: Outsourcingmentioning

confidence: 99%

“…Accounting is subdivided into several specialised areas: financial, management, auditing, and tax accounting (Ali et al, 2023). Financial accounting, in particular, assumes paramount importance in the context of financial reporting quality (Cahyaningtyas & Ningtyas, 2020;Kamita & Oluoch, 2018).…”

Section: Accountingmentioning

confidence: 99%

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Outsourcing Accounting Functions and the Quality of Financial Reporting for SMEs in Lagos State

Adekoya,

Ojediran

2024

EJAAFR

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This study delves into the outsourcing of accounting functions and its impact on the quality of financial reporting of Small and Medium-sized Enterprises (SMEs) in Lagos State, Nigeria. The study used a survey research design, and a questionnaire was adopted as a research instrument to elicit information from SMEs located within the Lagos metropolis. The population of the study consisted of 300 registered SMEs in Lagos State as of December 2022. Among them, 268 were located within the Lagos metropolitan area, representing the core focus of the study, while the remaining 32 were situated outside the metro region. Simple percentages were adopted to analyse the respondents' responses, while linear regression statistics were used to test the hypotheses formulated. The study found that there is a significant effect of outsourcing bookkeeping services on the financial reporting quality of SMEs in Lagos State; there is a substantial effect of outsourcing internal audit services on the financial reporting quality of SMEs in Lagos State; and also that there is a significant effect of outsourcing tax reporting services on the financial reporting quality of SMEs in Lagos state. The study concludes businesses should focus on their core competencies and entrust accounting preparation to professional accountants. As companies expand, outsourcing should be viewed as optimising productivity and business performance. The study recommended establishing a regulatory framework by the Financial Reporting Council of Nigeria (FRCN) to facilitate professional accountants' outsourcing of accounting functions and financial services, thus enhancing public confidence. SMEs are encouraged to embrace outsourcing of accounting functions to mitigate excessive costs and streamline operations, ultimately contributing to cost savings and efficiency improvements.

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Section: Statement Of the Problemmentioning

confidence: 99%

Section: Outsourcingmentioning

confidence: 99%

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Outsourcing Accounting Functions and the Quality of Financial Reporting for SMEs in Lagos State

Adekoya,

Ojediran

2024

EJAAFR

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The effects of management characteristics on the adoption of International Financial Reporting Standards for small and medium-sized enterprises.

Nguyen,

Pham

2023

CGOBR

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This study aims to examine the effects of management characteristics, including perceptiveness, support, and willingness on the adoption of International Financial Reporting Standards (IFRS) for small and medium-sized enterprises (SMEs) in Vietnam. The research collects secondary data via a questionnaire from 218 responses by senior managers and financial directors of SMEs in Vietnam during the period from January 2022 to June 2022. The model’s scales are established and tested by Cronbach’s alpha, exploratory factor analysis (EFA), and confirmatory factor analysis (CFA). Then, structural equation modeling (SEM) is used to test research hypotheses. The research results confirm that the readiness to apply IFRS in SMEs in Vietnam depends greatly on the perceptiveness and support of managers of researched firms, consistent with previous studies (Moqbel et al., 2013). Upon the analysis results, the research has proposed instructive recommendations to encourage SMEs to accelerate the preparation of firms’ financial statements complying with IFRS. By doing these, firms will increase their competitive advantages and promote international integration. The study also contributes to the literature as a lesson to countries in adopting full IFRS.

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A study on customer loyalty to service quality in independent auditing firms

Nguyen,

Hoang,

et al. 2023

JGR

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Auditing quality is the level of customer satisfaction with the objectivity and reliability of the audit service (Ministry of Finance, 2012). This study explores the relationship between service quality and the loyalty of customers in Vietnamese domestic independent auditing firms. This study was conducted in Hanoi, Vietnam, based on a sample of 250 general accountants and chief accountants who are working for customer firms with transactions at Vietnamese domestic independent auditing firms in Hanoi city. Based on the collected data, we run Cronbach’s alpha, exploratory factor analysis (EFA), Kaiser-Meyer-Olkin (KMO) test, Barlett’s test, and regression using SPSS software. The results show that service quality positively affects the loyalty of customers (LOY), including reliability (REL), responsiveness (RES), assurance (ATT), empathy (EMP), and tangibility (TAN). Moreover, it recognizes the higher weight of customer loyalty in firms. The research determined that service quality can promote customer loyalty. Besides, the services of domestic independent auditing firms have many different characteristics compared to other industries. Therefore, there is a need for more studies on the relationship between service quality and customer loyalty in the audit field. From there, it contributes to perfecting the theoretical framework on customer loyalty and is a useful reference for domestic independent auditing firms, auditors, and audit researchers.

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Accounting service quality by small medium practices: A review

Cited by 3 publications

References 58 publications

Outsourcing Accounting Functions and the Quality of Financial Reporting for SMEs in Lagos State

Outsourcing Accounting Functions and the Quality of Financial Reporting for SMEs in Lagos State

The effects of management characteristics on the adoption of International Financial Reporting Standards for small and medium-sized enterprises.

A study on customer loyalty to service quality in independent auditing firms

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