Achieving Customer Satisfaction Drive-Thru Services through Digital Twins in America
Yehuda Lanawaang,
Tito Suryawijaya,
Mahmud Mahmud
et al.
Abstract:In today’s dynamic business environment, comprehending consumer behavior stands as a pivotal factor for achieving success. However, traditional methods of gathering consumer insights often prove to be time-consuming, expensive, and limited in depth. Digital Twins technology emerges as a promising solution, offering virtual representations of consumers and real-time insights into their behaviors and preferences. This study, which has yielded promising results, investigates the implementation of Digital Twins in… Show more
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