Achieving successful knowledge sharing through enterprise social network collaboration

Abstract

Social IntroductionMany public and private organizations are convinced with the value of social business collaboration due to their benefits. Recently, deployments of enterprise social networking platforms used for knowledge management have become ordinary. These platforms help to harness the knowledge of workers by serving as repositories of knowledge as well as directories of knowledge holders. Nevertheless, there is still a lack of literature on the understanding of how and what might be the contributions of social network in facilitating knowledge sharing.The problem facing the organization in attempting to increase knowledge sharing and reap the potential benefits of enterprise social network technologies lies in the successful implementation and maintenance of tools that allow sharing of user-generated content, while taking in consideration other factors, (an example would be when the adoption and implementation are maintained successfully, however, there is no push to use such technologies or there is lack of awareness of the benefits that may be collected). While many organizations are turning to enterprise social network technologies to enhance knowledge collaboration, not all embrace those technologies or realize the full benefits they can bring in part because of concerns about security and trust. These social technologies are increasingly entering the enterprise, involving complex social and behavioral aspects as well as an understanding of traditional technology acceptance factors (Andriole, 2010;Boh &Wong, 2013; Bulgurcu et.al., 2010;Jarvenpaa & Leidner, 1999).Organizations need to deal with several issues as follows: an increased adoption rate of technology and connectivity standards, the growing demand for corporate transparency and an increase in the amount of information generated and stored by employees. Through the existing IS literature there are different factors influencing the social networking platform such as human factors, technological factors, community and environments factors for organizations that are each necessary for understanding the causes of knowledge contributions and collaboration.