“…Evaluation of t can be achieved through examining user satisfaction in its many permutations (Hall & Zeleznikow, 2001). Intentional t is achieved through an appropriate software engineering process involving thorough investigation and understanding of the domain, generation of effective software requirements, and creation of a suitable software solution-all within a professional approach that permits responsiveness to changing circumstances and is primarily user-focused (for some interesting viewpoints, see Damodaran, 1996;Kaulio & Karlsson, 1998;Tata, 1998).…”