Actions of workers in a Psychosocial Care Center: a social phenomenological perspective

Abstract

Aim: To understand the significance of the actions of workers in a Psychosocial Care Center (CAPS). Method: This is a qualitative study, using the framework of social phenomenology by Alfred Schutz, conducted in a Psychosocial Care Center in Western Santa Catarina. Interviews were conducted with 14 workers of the service. Results: Workers intend to promote improvements in users' treatment; they seek to promote autonomy, quality of life and social reinsertion and await improvements in the municipal public administration to provide a service with adequate conditions for users. Conclusion: The study gave visibility to workers' actions in their daily lives, making it possible to involve them in the reflections regarding the way the service is structured so that they build new possible ways to qualify their actions.