Organ donation is a complex process involving several critical steps, from donor detection, the declaration of brain death, the family approach, and donor maintenance until organ recovery. Each of these steps may result in the loss of urgently needed organs for transplantation if not optimally managed.In 1997, the National Transplant Center in Israel established a network of full-and part-time in-hospital donor coordinators (DCs) who are active in all 21 donor hospitals, including five transplant centers, and who are responsible for managing and coordinating the donation process. As their central role became more established, they were increasingly consulted regarding issues or dilemmas arising during the process. These included queries related to safety, that is, the risk of donor-recipient transmission of serious disease through organ transplantation, and quality, that is, optimal management of a potential donor's physiological state. Despite receiving intensive and ongoing training, it became evident that there remained situations for which the DCs were unable to provide immediate and authoritative answers.In consideration of this, a decision was made by the National Center for Transplantation to establish a medical advisory service (MAS) dedicated to providing an online telephone consultation service for queries regarding all aspects of the donation process. This paper will describe the formation and implementation of the MAS. Abstract Background: Obstacles encountered during the organ donation process may result in the loss of organs. A centralized medical advisory service (MAS), providing a 24/7/365 service, was established in 2007 to respond to queries from healthcare professionals regarding organ safety, brain death (BD) determination, and donor management. Methods: Data collected from 2007 to 2017 included the number and context of the queries and the mean number of organs transplanted/donor. Since 2012, the number of six donor management goals (DMGs) met at the time of consent has been monitored. Results: The number of queries relative to the number of potential donors increased from 12.4% (n = 78 queries) in 2007 to 48.2% (304 queries) in 2009 and has remained widely utilized, with most queries consistently related to organ safety. The context of the queries informed the formulation of protocols relating to donor infections and malignancy and identified difficulties regarding BD determination and subsequent implementation of solutions. A mean of 5.0 ± 0.7 DMGs was achieved, while the number of organs transplanted/donor increased from 3.4 in 2007 to 4.0 in 2017.
Conclusion:We suggest that this model may provide a valuable resource to improve the safety, standardization, and quality of the donation process.
K E Y W O R D Sadvisory service, donor management, organ donation