Activity-centric support for ad hoc knowledge work

Houben, Steven; Bardram, Jakob E.; Vermeulen, Jo; Luyten, Kris; Coninx, Karin

doi:10.1145/2470654.2481312

Cited by 20 publications

(31 citation statements)

References 35 publications

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“…A shared workspace that structures and tracks artefacts and design activities is the main component [10]. Three core User Experience (UX) guidelines were used as design rules for Helaba.…”

Section: Helaba Design Overviewmentioning

confidence: 99%

Helaba: A System to Highlight Design Rationale in Collaborative Design Processes

Lopez

Haesen

Luyten

et al. 2015

Lecture Notes in Computer Science

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Abstract. Design activities associated to the ideation phase of design processes require mutual understanding and clear communication based on artefacts. However, this is often a challenge for remote and multidisciplinary teams due to the lack of ad hoc tools for this purpose. Our approach is to solve these limitations by explicitly connecting pieces of information related to design rationale, feedback, and evolution with the artefacts that are subject of communication. We propose Helaba, a system that creates a shared workspace to support communication revolving around design artefacts and activities within multidisciplinary teams. Helaba supports design communication and rationale, and potentially leads to more satisfying outcomes from the design process.Keywords: Design, design rationale, remote / multidisciplinary communication IntroductionModern design has evolved into a complex knowledge activity that more often than not involves multidisciplinary teams. However, these teams often lack the tools for efficient collaboration and communication, specifically because the different roles involved also have different work practices and focus, and use domain specific languages. We tackle two main challenges in communication within a design team and with their stakeholders. First, issues with mutual understanding and clear communication during the ideation phase of the design process, which leads to suboptimal results, loss of time and thus money and sometimes frustrations and difficulties in collaboration. Second, design processes often involve asynchronous and remote communication, which we found has many disadvantages if there is no domain-specific system to mediate and support this type of communication. We discovered that explicitly connecting pieces of information with the artefacts that are the subject of communication can help a great deal to improve this.In this paper we introduce Helaba, a semi-functional prototype that aims to reduce the challenges faced in remote, multidisciplinary design communication. The word Helaba is used in the Flemish spoken language to greet someone, but also to attract the

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“…A shared workspace that structures and tracks artefacts and design activities is the main component [10]. Three core User Experience (UX) guidelines were used as design rules for Helaba.…”

Section: Helaba Design Overviewmentioning

confidence: 99%

Helaba: A System to Highlight Design Rationale in Collaborative Design Processes

Lopez

Haesen

Luyten

et al. 2015

Lecture Notes in Computer Science

Self Cite

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“…COnCEPT should therefore allow its users to re-define and change their activities during the course of their work (Houben et al, 2013). Where customization takes into account the context of use, personalisation goes a step further by offering the ability of an interactive application capable of being adapted to suit personal preferences.…”

Section: Support For Personalisationmentioning

confidence: 99%

“…The use of diverse standalone tools creates a context switch, which has been identified as a source of interruptions and project fragmentation, since most tools are disconnected from each other to perform similar or related activities (Houben et al, 2013). The COnCEPT platform aims to support both individual and team workflows, integrating tools based on these workflows in order to support more fluent collaboration.…”

Section: Integrating Collaborative Toolsmentioning

confidence: 99%

“…The COnCEPT platform aims to support both individual and team workflows, integrating tools based on these workflows in order to support more fluent collaboration. COnCEPT will constitute an activity-oriented workspace, where design activities are clearly integrated through the user interface (Houben et al, 2013) to support conceptual design activities in different individual and collaborative work settings.…”

Section: Integrating Collaborative Toolsmentioning

confidence: 99%

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COnCEPT - Developing Intelligent Information Systems to Support Colloborative Working Across Design Teams

Liapis

Kantorovitch

Malins³

et al. 2014

Proceedings of the 9th International Conference on Software Engineering and Applications

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Abstract:Rapid developments in hardware and software are creating opportunities to enhance the user experience. For example, advances in social analytics can provide near instant feedback. State of the art information extraction tools, filtering, categorization and presentation mechanisms all greatly facilitate knowledge exploitation activities. However, these technologies are not yet fully integrated into modern business systems. This paper describes research being undertaken in order to develop a new collaborative creative design platform (COnCEPT) aimed at investigating of new data-mining and collaboration technologies in order to enhance the information systems of future businesses. This paper describes the software architecture and the components, together with the design principles which underpin the design of the new COnCEPT platform, which is being developed to address the needs of professional design teams working collaboratively in a professional context.

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“…In a study conducted by Houben, Bardram, Vermeulen, Luyten & Coninx (2013) on the evaluation of a collaborative desktop environment, they found a number of privacy issues related to collaborative technologies in the workplace. "A number of privacy and confidentiality problems arose because of the automatic distribution of information of the active work context.…”

Section: Privacymentioning

confidence: 99%

Web Designer / Client Communication: An in-situ development and evaluation of tools and methods to support the collaborative design of interactive technologies

Dekker¹

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The web design industry is a modern and emerging service-oriented field that focuses on the design, development and marketing of web sites, applications and media. These services are most commonly used by small to medium enterprises A multi-staged approach is taken to address this question: understanding current practices through contextual interviews and participant observational studies and the incremental design and development of a middleware platform to facilitate the creation of new communication tools. The platform enables communication tools to build on the knowledge and processes contained within existing channels of communication, rather than attempting to replace them. The findings from these studies are synthesised to yield a set of design challenges that have been identified, and embodied within a visual representation known as the Designer-Client Communication Tool Canvas. The canvas serves two purposes: it is an encapsulation of the problems that tool designers face in creating tools for this context, and it is a guide for these tools designers to assist them in understanding the context for which they are designing.There are a number of contributions that this research makes to the fields of CSCW and HCI. This research provides an insight into the ways in which designers and clients interact within the web design industry. Additionally, it analyses the scope of tools that are available which are either aimed at supporting this work, or tools which are already in use within the web design context. This research highlights a number Colthorpe, K., Zimbardi, K., Dekker, A., Hay, P., Engstrom, C., Bugarcic, A., ... & Worthy, P. (2013). Enhancing feedback provision and use to promote learning through assessment. In 36th HERDSA Annual Conference.Dekker, A., Zimbardi, K., Long, P., Hay, P., Engstrom, C., Bugarcic, A., ... & Worthy, P. (2012, November). Examining the use of in-situ audio annotations to provide feedback to students. In SoLAR Southern Flare Conference.Colthorpe, K., Dekker, A., Zimbardi, K., Long, P., Lluka, L. J., Chuduri, P., ... & Marrington, J. (2012). UQMarkUP: effective feedback and consistent assessment for large cohorts with e-learning enabled 'in situ'commenting. In 2nd Annual CUBEnet Forum.Bodén, M., Dekker, A., & Viller, S. (2011, November). Discovery table exploring Conducted data gathering (100%)Wrote and edited paper (100%) viii Contributions by others to the thesisThe thesis was composed entirely of writing conducted by myself, and any contributions by others form quotes that are referenced. The work documented in Chapter 3.5 and 3.6 were a collaborative effort between myself, Peter Worthy (Chapter 3.5) and Skye Doherty (Chapter 3.6), and contributions are highlighted specifically in these sections. Statement of parts of the thesis submitted to qualify for the award of another degree None ix AcknowledgementsOver the many years of conducting this research, I have gathered a large number of people who I wish to say thanks to. Stephen, without your help, this research would...

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Activity-centric support for ad hoc knowledge work

Cited by 20 publications

References 35 publications

Helaba: A System to Highlight Design Rationale in Collaborative Design Processes

Helaba: A System to Highlight Design Rationale in Collaborative Design Processes

COnCEPT - Developing Intelligent Information Systems to Support Colloborative Working Across Design Teams

Web Designer / Client Communication: An in-situ development and evaluation of tools and methods to support the collaborative design of interactive technologies

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