Activity-centric support for weakly-structured business processes

Abstract

Knowledge-intensive tasks are a blind spot for business process management systems, as these tasks are executed in an unsupervised, highly individual manner. Hence, individual experience is not disseminated and task execution largely depends on implicit knowledge.In this paper we present a framework, realizing situationspecific and personalized task execution support for knowledgeintensive tasks in business processes. As a core concept we suggest activity scheme: a structure capturing a probabilistic task execution model. Activity schemes seamlessly integrate the organizational business process with the individual task execution process based on personalization and generalization of user interactions in the working applications.

Hierarchical task instance mining in interaction histories

“…The externalization of knowledge work execution is an efficient foundation for various knowledge work support scenarios such as the mitigation of prospective memory failures [9,18], the automation of recurring work, improved information access/organization [13], and knowledge dissemination [21]. User interaction histories are frequently used for such externalization [13,18,17].…”