Adaptation of Smart City Technologies in Saint Petersburg: A Survey

Vidiasova, Lyudmila; Tensina, Iaroslava; Vidiasov, Evgenii

doi:10.1007/978-3-030-37858-5_16

Cited by 4 publications

(1 citation statement)

References 14 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Vidasov, J.D. Tensina as the most important characteristics of the use of information technology, including, in the process of obtaining public services, define the concept of "trust information technology", which is manifested in the fact of the use of the services of public services and the estimates of such experience as positive [5,48]. Ronan McIvor, Marie McHugh, Christine Cadden note that Internet technologies can improve transparency, teamwork and the ability to respond to the needs of citizens in the public sector [6].…”

Section: Methodsmentioning

confidence: 99%

Innovations in ensuring information accessibility of state and municipal services in the Russian Federation

Kuznetsova¹

2021

SHS Web Conf.

View full text Add to dashboard Cite

The most important direction of innovative development for modern state and municipal administration is to improve the quality and accessibility of state and municipal services. Availability of services as a set of different criteria provides opportunities for non-discriminatory access to them. The most important indicator of the services availability is information accessibility - an unhindered and timely opportunity to receive complete and up-to-date information about state and municipal services. In the context of digitalization of public administration, the provision of information is implemented mainly in the electronic form. In this regard, the article analyzes the problems of ensuring information accessibility of state and municipal services through a qualitative study of the portals of government bodies and organizations providing services. The study was conducted on the basis of analysis of two groups of criteria: compliance with regulatory requirements of the legislation to the provided information and analysis of visual content of portals. The results of the study allowed us to identify both successful practices and problems of information accessibility of state and municipal services in the Russian Federation. A comparative analysis of foreign experience in ensuring information accessibility made it possible to develop recommendations for improving the legal regulation in the field of information communications between authorities and organizations with citizens in order to increase the efficiency of providing state and municipal services.

show abstract

Section: Methodsmentioning

confidence: 99%