Adaptations in SCOR based performance metrics of airline catering supply chain during COVID-19 pandemic

Abstract

Purpose: There is the propensity of the Airline catering supply chain to adapt their performance measures in order to meet desired service level due to the challenges of the Covid-19 pandemic. The aim of this paper is to develop a set of metrics for airline catering organization and explore the choices of SCOR based performance metrics during the Covid-19 pandemic.Design/methodology/approach: The SCOR framework is applied in the context of the airline catering supply chain to develop performance metrics. In this case study, the performance metrics model is analysed and validated by experts. Then, metrics are prioritised using MoSCoW method based on the experience of the Covid-19 challenges.Findings: A hierarchical performance measure framework is proposed, and a set of 55 metrics is identified. The validation of these metrics recognises the initial work. With the prioritisation, 13 level-2 & level-3 metrics are considered necessary in addition to 7 level-1 metrics to mitigate Covid-19 pandemic challenges better. Research limitations/implications: This research is based on a single case study. The validation is restricted to a small sample size.Practical implications: With the development of performance metrics and prioritization, airline catering organisation able to monitor their catering logistics performance.Originality/value: The work contributes to the measurement of performance in airline catering logistics, and adapted metrics would help business to be more responsive and flexible as per the market changes to alleviate Covid-19 challenges.

Untitled

“…At the beginning of the article, a statement was made: the need to know the business processes has a strong influence on the individual calculation of the benefits and effort of implementing integrated IT systems. Therefore, conscious modelling of business processes plays an important role, especially in the first stages of an ERP class information system implementation (Rajaratnam, Sunmola, 2020). This state of affairs, provides answers to a set of questions:…”

The Impact of Flight Catering Supply Chain Practices on Food and Beverage Quality in Egyptair Company

“…Furthermore, Bahraini et al (2013) declared that a large-scale flight catering production unit might employ over 800 staff to produce as many as 25,000 meals per day during peak periods. Rajaratnam and Sunmola (2021) declared that the meal served on board was more complex interactions has involved numerous parties in the supply chain, including governments, airlines, logistics service providers, caterers, meal suppliers, and customers. Fawzy et al (2016) reported that preparing meals for every passenger on every flight has been a challenging task, making it very important for the flight catering company to plan, control and design its supply chain.…”

“…The success of an airline catering company hinged on consistently providing high-quality service in ever-shrinking amounts of time. To improve their competitive position, airline catering organizations must focus on two key service goals: flexibility and perfection (Rajaratnam & Sunmola, 2021). On the other hand, the logistics role has been strengthened by the involvement of airline catering in the complex food supply chain for the demanding operations of airlines.…”

“…The strategy for the airline catering service must be understood by the airline catering organization. An aircraft catering company must maintain a specific level of product quality while keeping meal expenses as low as feasible (Rajaratnam and Sunmola, 2021).…”

Evaluating the efficiency and productivity of Malaysian logistics companies using epsilon-based measure and Malmquist index during the Covid-19 pandemic

“…The Covid-19 outbreak has disrupted almost all economic sectors (Zhu, Chou & Tsai, 2020). Agriculture; oil, gas, and energy; tourism; retail; private healthcare; and many other industries are severely affected by the pandemic (Atayah, Dhiaf, Najaf & Frederico, 2021;Rajaratnam & Sunmola, 2021;Sopha, Arvianto & Tjahjono, 2022). The government of Malaysia imposed several restrictive measures to curb the spread of the pandemic such as travel restrictions, border closures, large-scale quarantines, bans on large-scale gatherings and dining in restaurants, and partial lockdowns (Budd & Ison, 2020).…”