2021
DOI: 10.1002/jgc4.1474
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Adapting genetic counseling operations amidst the COVID‐19 pandemic

Abstract: The COVID‐19 pandemic caused significant disruptions to the delivery of genetic counseling services and clinical operations. Understanding how these pivots in practice affected patient care across both a county hospital system and academic medical center can help provide models of clinical operations for other genetic counselors. Programmatic data were analyzed between March 18, 2020 and September 18, 2020, including visit completion rates and genetic testing completion outcomes for genetic counseling services… Show more

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Cited by 10 publications
(7 citation statements)
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“…Key barriers to address include comfort with and access to technology, reimbursement, co-ordination of sample collection for genetic testing, and privacy and ethical issues. In the virtual era of the COVID-19 pandemic, the importance of remote genetics care delivery, such as telegenetic visits, and remote sample collection, such as through mobile phlebotomy, have increased 79 , 80 . Finally, chatbots are also being studied in genetic education, consent and counselling delivery 81 .…”
Section: Genetics Care Deliverymentioning
confidence: 99%
“…Key barriers to address include comfort with and access to technology, reimbursement, co-ordination of sample collection for genetic testing, and privacy and ethical issues. In the virtual era of the COVID-19 pandemic, the importance of remote genetics care delivery, such as telegenetic visits, and remote sample collection, such as through mobile phlebotomy, have increased 79 , 80 . Finally, chatbots are also being studied in genetic education, consent and counselling delivery 81 .…”
Section: Genetics Care Deliverymentioning
confidence: 99%
“…Telephone-and telehealth-based approaches have been found to be noninferior to inperson GC in patient-reported outcomes, such as satisfaction, anxiety, decisional conflict, and quality of life. [25][26][27][28][29] Our study provides evidence that remote-based germline testing is feasible for men with PCa, and is not associated with higher patient decisional conflict. Further study is needed regarding patient and provider perspectives, as there may be nuanced limitations, particularly regarding telephone counseling, such as distractions, condensed sessions, and less effective communication.…”
Section: Referred To Gts With a Diagnosis Of Pca (N = 906)mentioning
confidence: 64%
“…We anticipate health equity will likely increase with the use of Equity was also a motivator of telephone appointments becoming more widely accepted as billable visit types during the pandemic (Center for Connected Health Policy, 2021). Some healthcare systems widely or even preferentially used telephone appointments because they recognized video technologies would be prohibitive to their patient population (Mauer et al, 2021). Though telephone is more accessible to some patient populations, this should not prohibit the promotion of equal access for all telehealth modalities including telephone and video (Rodriguez, Betancourt, et al, 2021).…”
Section: Impact On Health Equitymentioning
confidence: 99%
“…Inability to collect a sample at the time of appointment introduces an additional barrier to test completion (Bergstrom et al, 2021). Lack of test completion and sample collection errors by patients at home (e.g., eating/drinking prior to collection, not getting enough sample, mislabeled or unclosed tubes) can lead to sample failure and delay test processing (Mauer et al, 2021).…”
Section: Feasibility and Implementationmentioning
confidence: 99%