Adapting Patient Experience Data Collection Processes for Lower Literacy Patient Populations Using Tablets at the Point of Care

Abstract

Background: Patient experience surveys are widely used to capture patient-reported quality of care and are increasingly being used for formal reporting purposes. There is evidence that certain patient subgroups are less likely to respond to traditional CAHPS surveys. As patient-facing technologies become more common, it is important to examine whether tablet-based patient experience surveys have the potential to promote responses from more diverse populations. Objectives: To develop, gain perspectives about, and pilot an English and Spanish low-literacy adaptation of the CG-CAHPS administered on a tablet device at the point of care. Research Design: Cognitive testing and evaluation of a quality improvement pilot comparing a tablet-based adaptation and traditional paper-based versions of the CG-CAHPS survey.

Reliability and validity of an instrument to assess pediatric inpatients’ experience of care in China

“…This may be mainly due to our face-to-face mode for data collection, which usually gains higher response rates than mail or telephone approaches. In addition, we believe that the electronic questionnaire and online survey system helped improve the participation of hard-to-reach groups in our trial, as demonstrated by the similar tablet administration in Japan and the US (18)(19)(20).…”