“…Despite this, families often have difficulty accessing formal services or being involved in their relative’s treatment (McCann et al, 2017; Misouridou & Papadatou, 2017). This difficulty can be caused by a lack of local availability or knowledge of services, existing services being targeted toward people who use drugs rather than their families, or a reluctance to seek support due to shame, fear, and the stigma surrounding addiction (Copello & Orford, 2002; Frye, Dawe, Harnett, Kowalenko, & Harlen, 2008; McCann & Lubman, 2017a, 2017b). Online services have been suggested as an effective means to overcome access barriers and provide brief, cost-effective interventions to families (Copello & Templeton, 2012; McCann & Lubman, 2017a; O’Grady & Skinner, 2015; Wilson, Lubman, Rodda, Manning, & Yap, 2017a; Wilson et al, 2017b).…”