Adaptive resource management of a virtual call center using a peer-to-peer approach

Cochinwala, M.; Jackson, N.; Shim, Hyong Sop; Sigman, E.

doi:10.1109/inm.2003.1194196

Cited by 2 publications

(5 citation statements)

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“…As a result, much work is being done in defining and providing support for management of IP-based high-level services, with participation of most players, both big and small, in the industry. JAIN [9] and PARLAY [6] are primary examples of industrywide effort in this area.…”

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confidence: 99%

“…Over the past few years, Telcordia has been developing a high-level service development and management platform, called Adaptive Communicating Applications Platform (ACAP) [6] [7]. Specifically, ACAP is designed to provide extensive support for service OSGi is a registered trademark of the OSGi Alliance management needed for operating high-level services.…”

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confidence: 99%

“…6 ARCHITECTURAL OVERVIEW FOR INTEGRATED SERVICE MANAGEMENT In this section, we identity and describe key architectural components for service management in an integrated environment of ACAP and OSGi. Figure 3 provides an architectural overview for integrated service management.…”

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confidence: 99%

“…The combination of ACAP with the OSGi service platform enables a network provider or operator to deploy this "services hub" for service aggregation as shown in Figure 4. In ACAP, adaptive services are built using migratory objects [6]. Services, which consist of interconnected objects, can dynamically move and execute in different environments on user demand or environment changes.…”

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“…For example, service objects related to call setup and control in a source environment can dynamically move to a destination environment, discover and bind to available resources via the RM in that environment, and establish the call by communicating with their counterparts in the source environment. See [6] for a detailed description.…”

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An integrated service management approach using OSGI technology and ACAP

Cochinwala¹,

Moyer²,

Shim³

Second IEEE Consumer Communications and Networking Conference, 2005. CCNC. 2005

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IP-based, value-added services have great potential to create value for consumers and generate additional revenue streams for service providers. Telcordia's Adaptive Communicating Applications Platform (ACAP) is a system designed to provide a uniform and integrated service development platform for developing and deploying value-added services. The OSGi  Alliance is an industry wide consortium that defined a standard platform that provides lifecycle management services for value-added services. Great synergy exists between ACAP and the OSGi service platform, as ACAP provides support for the service management issues not addressed by OSGi technology, and vice versa. In this paper, we argue for integration of ACAP and the OSGi service platform in order to provide better overall service management. We present a lightweight, cost-effective integration approach.

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confidence: 99%

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confidence: 99%

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