At present, the research on fault analysis based on text data focuses on fault diagnosis and classification, but it rarely suggests how to use that information to troubleshoot faults reported in unmanned aerial vehicles (UAVs). Selecting the exact troubleshooting procedure to address faults reported by UAVs generally requires experienced technicians with professional equipment. To improve the efficiency of UAV troubleshooting, this paper proposed a troubleshooting mode selection method based on SIF-SVM (Serial information fusion and support vector machine) using the text feature data from fault description records. First, Word2Vec was used in text data feature extraction. Second, in order to increase the amount of information in the modeling data, we used the information fusion method. SVM was then used to construct the classification model for troubleshooting mode selection. Finally, the effectiveness of the proposed model was verified by using the fault record data of a new fixed-wing UAV.