Addressing ICTs skill challenges in SMEs: insights from three country investigations

Duan, Yanqing; Mullins, Roisin; Hamblin, David; Stanek, Stanisław; Sroka, Henry; Cruz‐Machado, V.; Araujo, João Bosco Castro

doi:10.1108/03090590210451524

Cited by 71 publications

(38 citation statements)

References 15 publications

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“…Large organizations, on the other hand, are more likely to have IT resources that would have enabled them integrate their systems with customers (assemblers). There is evidence to suggest that SMEs continue to lag behind larger organizations with respect to the adoption of IT solutions (Duan et al 2002;O'Toole 2003,). This finding confirms the study of Nurmilaakso (2008) showing that large companies often have the resources to move ahead in adopting new e-business systems.…”

Section: Linear Regression Modelssupporting

confidence: 78%

Adoption of web-based order-processing systems: experiences from tier-1 suppliers in the automotive supply chain

Adebanjo

Laosirihongthong

2013

Production Planning & Control

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According to Vigtil (2007), EDI is an enabler of Vendor Managed Inventory (VMI). This paper is focused on the use of VMI-based web ordering systems in Thailand, a developing economy, and based on the activities of the first tier suppliers of original equipment manufacturers (OEMs). The VMI systems used by the OEMs are based on the following process. The system will generate orders either on a monthly or weekly cycle depending on customer orders and inventory status. The generated orders are then translated into web-based purchase orders which the suppliers can access electronically. Based on the purchase orders, the suppliers are then required to print a standardized label including a barcode and attach to the products. The labels improve receipt accuracy and invoice management. The suppliers will then use the web-based system to inform the customers that the products have been shipped prior to physical arrival of the products.This type of web-based system, while commonly in use in developed economies, is not as common in developing economies such as Thailand. It is important therefore to understand how the supplier community has received and perceives such systems. From a Thai industry perspective, it is also important to understand the difficulties, if any, that implementation of such systems bring as well as understand factors that can enable effective implementation of such technologies. This issues have not been studied in a Thai automotive context and understanding the issues will be of significant benefit to other organizations in the automotive as well as other industries in Thailand that intend to deploy webbased VMI systems. Potentially, it could also hold lessons for organizations in other developing economies. Therefore, this study is based on the phenomenon of adoption of web-based ordering

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Section: Linear Regression Modelssupporting

confidence: 78%

Adoption of web-based order-processing systems: experiences from tier-1 suppliers in the automotive supply chain

Adebanjo

Laosirihongthong

2013

Production Planning & Control

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“…Thus technological modification, though intended to bring about economic change even among the rural lot, does not appear to answer to the plight of the rural entrepreneurs involved in SME operations. [28] identified absence of ICT knowledge and skills as one of the major challenges faced by SMEs.…”

Section: Inability To Capitalize On the Advancement In Technologymentioning

confidence: 99%

Impact of Government and Other Institutions’ Support on Performance of Small and Medium Enterprises in the Agribusiness Sector in Ghana

Ntiamoah¹,

Li²,

Kwamega³

2016

AJIBM

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The focus of the study is to examine the impact of government and other Institutions' support on the performance of small and medium-sized enterprises in agribusiness sector of Ghana. The research adopts quantitative research design. Research evidence was gathered via a questionnairebased survey of selected agribusiness companies in Ghana. The variables used for study were tested through correlation and regression analysis. The results posit that government support had a statistically significant and direct effect on other institutions' support and performance of SMEs. The results also indicate that government support had a positive and significant effect on performance of SMEs via the partial mediation effect of other institutions' support. Conclusions of the study may help academics and managers in implementing the outcome in sequence to enhance other institutions' support and upgrade performance of SME's.

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“…Other studies have determined that technology constraints due to unskilled technicians, including ignorance on the worth of ICTs and return on investment have been the major reasons for lower rate of adoption (Duan et al, 2002). Other challenges include nongovernmental support, expensive initiative, risk, complex procedure, managerial leadership, costs and benefits, security, legal issues, business complexity, human capital deficiency, turnover of technical staff, and customer services (Chong et al, 2001) Information and Communication Technology has currently occupied a very strategic place in the running of most businesses with the evolving global village phenomenon while ICT costs still remain a recurring dilemma, its use and importance to small businesses in rural areas makes a strong case in this research.…”

Section: Concept Of Information Communication Technology (Ict)mentioning

confidence: 99%

The Significance of Information and Communication Technology for SMEs in Rural Communities

Asunka¹

2016

JSBED

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This research examines the significance of information communication technology (ICT) to the growth of Small and Medium Scale Enterprises (SMEs) in rural Ghana using a study of some selected SMEs in the Bawku Municipality in the Upper East region of Ghana. One hundred SMEs were sampled using simple random sampling of small businesses operating in the rural areas within the Bawku municipality. The study found out that ICT has contributed to the growth of SMEs by decreasing cost of communication and transaction, and enhancing better relations with customers and suppliers. Though ICT awareness of the benefits of ICT to SMEs is high among SME owners in the Bawku Municipality, its patronage and usage is still low. High cost of hardware and software infrastructure, non-availability of support systems and lack of expertise are some of the barriers to the adoption of ICT among SMEs. The author recommends recruiting and training (or outsourcing) of ICT expertise in SMEs, SMEs should also be encouraged to use mobile money wallets for cash transactions. Educational and institutions should also look at developing cheaper and more accessible ICT applications primarily for SMEs.

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Addressing ICTs skill challenges in SMEs: insights from three country investigations

Cited by 71 publications

References 15 publications

Adoption of web-based order-processing systems: experiences from tier-1 suppliers in the automotive supply chain

Adoption of web-based order-processing systems: experiences from tier-1 suppliers in the automotive supply chain

Impact of Government and Other Institutions’ Support on Performance of Small and Medium Enterprises in the Agribusiness Sector in Ghana

The Significance of Information and Communication Technology for SMEs in Rural Communities

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