Addressing strategic human resource management practices for TQM: the case of an Indian tire manufacturing company

Verma, Pratima; Kumar, Vimal; Mittal, Ankesh; Gupta, Prosenjit; Hsu, Sung Chi

doi:10.1108/tqm-02-2021-0037

Cited by 30 publications

(28 citation statements)

References 135 publications

(171 reference statements)

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“…While all the articles in this special issue partially recognize the importance of re-contextualization as suggested by Donnelly and Johns (2021), one of the articles by Ahmad et al and another by Sampat et al proposed a framework specifically to address this gap by proposing fresh WFH frameworks. Another article by Tran et al took on the challenge posed by Verma et al . (2022) of linking TQM with strategic HRM by integrating Quality 4.0 and COVID-19 characteristics and other relevant frameworks.…”

Section: Discussion and Future Research Directionsmentioning

confidence: 99%

“…Scholars including Petani and Mengis (2021) also advise on studying the individuals' affective development in light of the increased use of information technologyenabled spaces as has the potential to enhance our existing knowledge on emotionally engaging employees in a better way. In a bid to capture the quality of the rapidly changing work environment, Verma et al (2022) suggested to establish a link between total quality management and strategic HRM. The aforementioned literature suggests that there is a difference between traditional working from office and WFA and it requires scholars to re-examine the existing theories.…”

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confidence: 99%

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Guest editorial: Work from anywhere: implications for employees and organizations

Gupta

Guchait

Shoham-Bazel

et al. 2022

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Section: Discussion and Future Research Directionsmentioning

confidence: 99%

mentioning

confidence: 99%

Guest editorial: Work from anywhere: implications for employees and organizations

Gupta

Guchait

Shoham-Bazel

et al. 2022

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“…, 2020). TOPSIS methodology is commonly used to solve decision-making problems and it is based on the deliberation that the best-selected solution is to close the ideal solution and far from the anti-ideal solution (Verma et al ., 2022a b). Moreover, it is based on a comparison between all the alternatives included in the problems and used large-scale decision-making problems.…”

Section: Methodsmentioning

confidence: 99%

“…The framework was developed by Kunz and Gold (2017) by merging literature from the disciplines of sustainable and humanitarian SCM while Jauhar et al. (2021) focused on supplier selection for sustainable operations in the manufacturing company and Verma et al . (2022a, b) measured sustainability barriers toward operative Industry 4.0 in digital manufacturing.…”

Section: Literature Review Regarding the Current Inquiry A Survey Of ...mentioning

confidence: 99%

Managing supply chains during COVID-19 outbreak: a case of Hong Kong toy manufacturing company

Kumar

Verma

et al. 2022

JHLSCM

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PurposeThis study aims to identify key supply chain challenges and opportunities of the case of Hong Kong toy manufacturing company during the COVID-19 outbreak and develop a comprehensive structural relationship to rank them.Design/methodology/approachIn this study, a toy model company in Hong Kong is considered to discuss about what challenges and opportunities have the biggest impacts on non-necessary goods companies and how to deal with different impacts on entire supply chain flow disruption during COVID-19. A semi-structured interview with five decision-makers from the company was made to give key challenges and opportunities scores. The Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) technique is used to establish the model and rank them afterward to overcome the challenges.FindingsFrom the data analysis and results, “salary of employee” and “inconvenient transportation” have emerged as top and bottom key challenges respectively. The sequence of organized challenges in the list needs to mitigate one by one in this order to improve the supply chain performance. The “client's orders’ frequency, customer management” and “supplier/partner relationship management” are identified as the top and bottom respectively to develop the opportunities.Research limitations/implicationsThese key challenges and opportunities are identified as contributing attributes and provide the way to measure to improve production, profits and sustainable growth of the toy manufacturing company during a pandemic. Moreover, it helps to improve the distribution level and good planning with appropriate decision making to manage the supply chain performance considering humanitarian aspects during a pandemic outbreak.Originality/valueThe novelty of this study is to identify the key supply chain challenges and opportunities measured by the TOPSIS method to rank them and consider the case of a Hong Kong toy manufacturing company as a case-based approach to measuring its performance during the COVID-19 outbreak.

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“…In specific, their role in the TQM system revolves around assuming responsibilities for quality, evaluating quality performance, improving quality, setting goals and making quality planning (Kaynak, 2003). In addition, scholars have agreed that leadership is a foundational element of the TQM system that is required to support internal and external partners and processes to improve quality performance, and consequently, improve operational performance and organizational performance, and innovativeness (Kaynak, 2003;Sharma, 2017a, b, 2018;Verma et al, 2021). Thus, leadership, in particular total quality leadership, becomes a competitive advantage to the organizations (Powell, 1995;Chen et al, 2020).…”

Section: Literature Review 21 Total Quality Leadershipmentioning

confidence: 99%

Total quality leadership and organizational innovativeness: the role of social capital development in American schools

Birasnav

Gantasala

et al. 2022

BIJ

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PurposeThe purpose of this study is to explore the relationship between total quality leadership, social capital development and organizational innovativeness in the school environment. While there are research studies focused on the impact of leadership on implementing quality management practices, innovation and organizational performance, the mediating effect of social capital development has not been explored on the influence of the school leaders.Design/methodology/approachTo achieve the purpose of this study, data collected from 158 principals, who participated in the Teaching and Learning International Survey 2018, were analyzed using structural equation modeling.FindingsThis study found that total quality learning-oriented school leaders are supportive of developing social capital in their schools, and such social capital development is very useful to improve organizational innovativeness. Interestingly, social capital development has been found to mediate the relationship between total quality learning-oriented school leadership and organizational innovativeness.Practical implicationsThis study submits evidence for two major activities that school leaders perform: learning- and control-oriented activities, both being important for improving and measuring quality in the educational sector. This study clearly shows that control-oriented activities lean toward negatively on social capital while learning-oriented activities strongly and positively influence social capital development. From this study, practitioners can be aware and consciously promote social capital development in schools and that social capital development mediates the influence of total quality leadership and innovation in schools.Originality/valueSchools can be visualized as guarded communities for creating a secure environment for students in support of learning. This research study shows that the combined cognitive capital, structural capital and relational capital mediate the impacts of total quality leadership on innovativeness in schools. Thus, school leaders should first establish a mechanism to develop social capital among their employees to bring up innovative initiatives.

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Addressing strategic human resource management practices for TQM: the case of an Indian tire manufacturing company

Cited by 30 publications

References 135 publications

Guest editorial: Work from anywhere: implications for employees and organizations

Guest editorial: Work from anywhere: implications for employees and organizations

Managing supply chains during COVID-19 outbreak: a case of Hong Kong toy manufacturing company

Total quality leadership and organizational innovativeness: the role of social capital development in American schools

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