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REPORT DATE (DD×MM×YYYY)September
PrefaceA pressing need exists to improve the quality of personnel security investigations and adjudications in the Department of Defense (DoD). These products are an important part of the DoD Personnel Security Program, and the importance of their quality is especially salient given increased threats to the national security. In recent years, several audits and reviews have examined DoD investigative and adjudicative products, concluding that there is a need for improvement. In 1998 the DoD Inspector General released a report suggesting improvements would be achieved with implementation of a peer review program to ensure that the DoD Central Adjudication Facilities consistently meet performance standards. A report released by the Defense Personnel Security Research Center in 2000 indicated that the adjudication guidelines for determining eligibility for access to classified information were not being applied consistently at different levels of the clearance review process. In 2001, the United States General Accounting Office concluded that deficiencies in documentation of the adjudication process limited the ability of the department to identify and address potential problems, including inconsistent application of adjudication guidelines approved by the President.To address these concerns, PERSEREC is conducting research and developing products to improve the quality of both personnel security investigations and adjudications. One of our primary goals is to develop uniform standards against which quality can be measured. The specific objectives for this research program are to: (1) define quality, (2) understand current procedures for managing quality, and (3) develop uniform quality assurance standards, measures, and procedures. These efforts will help ensure that high quality remains a cornerstone of the DoD Personnel Security Program.This report is the first in a series and focuses on adjudication quality. It documents the views of adjudicators regarding current quality assurance procedures and outlines their ideas for developing a department-wide program to assess and imp...