Adopting reflexive capability in international briefing

London, Kerry; Chen, Jessica; Bavinton, Nathaniel

doi:10.1108/02632770510600263

Cited by 8 publications

(3 citation statements)

References 20 publications

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“…Architects who are often charged with the role of coordinating the interests of different participants rarely refer to formalised procedures, textbooks or guidelines to seek appropriate management tools or techniques (Cuff, 1991;London et al, 2005). Architects find it difficult to explain the nature of their professional activities, how they are routinely carried out "to persuade a client, recognise an acceptable compromise, work within the budget", whereby "these are things they 'just do'" (Cuff, 1991, p. 5).…”

Section: Introductionmentioning

confidence: 99%

Client learning for successful architect‐client relationships

Siva

London

2012

Engineering, Construction and Architectural Management

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Purpose -This paper seeks to explain how clients deal effectively with challenges on private single dwelling projects by achieving learning. Design/methodology/approach -Eight in-depth interviews were conducted across five case studies of successful architect-client relationships. The narrative inquiry approach was used to establish the extent to which clients achieved learning and to describe the ways clients effectively dealt with project challenges. Findings -The findings indicate that clients achieved learning on all five case studies, enabling them to function with increasing competency over the course of projects. Client learning is a characteristic of successful relationships and is demonstrated through the following indicators: learning about the nature of the design/construction process, learning to take enjoyment in the new environment, and learning about the architectural milieu.Research limitations/implications -This research is limited to the investigation of the simplified architect-client relationship on private single dwelling projects. However, the conceptual model developed can be used to investigate relationships associated with other project types as they may offer different circumstances and challenges to the management of project relationships. Practical implications -A total of 69 per cent of architects in Australia spend some of their work time on residential projects, and therefore improvements in this area can have significant impact on a considerably large portion of the profession. Social implications -Problematic architect-client relationships resulting in the marginalisation of the profession can be detrimental to the quality of the environment. An understanding of characteristics underpinning successful architect-client relationships can thus contribute to the quality of the built environment. Originality/value -This research identified ways in which clients effectively dealt with difficulties on projects by achieving learning to achieve successful architect-client relationships.

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Section: Introductionmentioning

confidence: 99%

Client learning for successful architect‐client relationships

Siva

London

2012

Engineering, Construction and Architectural Management

Self Cite

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“…Also, Yu et al's (2008) Hong Kong survey found significant implications for industry practitioners in producing briefing guidelines, while the Construction Industry Board (1997) suggest that a "clear and agreed objective" and "carefully thought-out requirements" are critical for the success of the briefing process, with the former necessarily requiring an understanding of the values of the organization. In addition, Blyth and Worthington (2001) found "defining the process", "timely decision taking" and other key areas to be essential to briefing success, while London et al (2005) have found establishing the client/owner's requirements to be a problematic issue involved. \ Table 1.…”

Section: Procurement Issuesmentioning

confidence: 99%

Ranked Critical Factors in PPP Briefings

et al. 2013

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Abstract:Public Private Partnerships (PPP) are increasingly used for procuring Australian infrastructure projects. As with all construction projects, the early briefing stages are often the most crucial in determining a successful outcome. This is, however, a lack of systematic research on the type and nature of the critical factors affecting the effectiveness and efficiency of PPP during this period. A literature review is presented of PPP usage in Australia, in which four main categories of factors (procurement, stakeholder, risk, and finance) are identified, each with several subfactors. A questionnaire survey is also described involving state government stakeholders and a This is the Pre-Published Version. 2 mathematical model is developed which ranks the factor involved. This is followed by an examination of the potential of the factors to help improve the PPP briefing stage for both public and private sectors.

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“…This is not a problem for many projects but can create diffi culty when the proposed building is unusual or bespoke and solutions are proposed that require new construction methods or practices. Several researchers point out the critical need to get the briefi ng process right in order to deliver a good project result (London et al,2005;Yu et al, 2008;Smith et al, 2008).…”

Section: Identification Of Client Needsmentioning

confidence: 99%

Builders' Perceptions of Lowest Cost Procurement and Its Impact on Quality

Hardie

Saha

2012

CEB

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The concept of quality in relation to a product or service refers to the degree to which it meets the customer's needs and expectations. Dissatisfaction with the quality of building projects has been widely reported in recent times. There are indications that there may be some relationship between the procurement method used and customer satisfaction with the delivered product. In particular, traditional competitive bid contracting may have an adverse impact on quality in some circumstances. To shed some light on reported industry attitudes, a survey of construction professionals in the Sydney metropolitan area was undertaken. The respondents demonstrate mixed views on the effectiveness of the competitive tender system on quality project outcomes. To some extent contractors' attitudes may be determined by their preferred current mode of operation. However, some support is expressed for the contention that quality of outcome can be reduced by an overly cost driven contractor selection process. In particular, when economic pressures cause bidders to reduce the time allocated for the tender process, an inaccurate and unreliable bid may win. This makes it very diffi cult for the reliable contractor to remain profi table. A move to value-based rather than cost-based procurement may assist industry performance and customer satisfaction.

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Adopting reflexive capability in international briefing

Cited by 8 publications

References 20 publications

Client learning for successful architect‐client relationships

Client learning for successful architect‐client relationships

Ranked Critical Factors in PPP Briefings

Builders' Perceptions of Lowest Cost Procurement and Its Impact on Quality

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