Adoption of Decision Support Systems (DSS) in a Developing Country

Abstract

This research focuses on antecedents to adoption of DSSs in Chile, a rapidlydeveloping economic leader in South America. Interviews with senior-level and IT managers in Chilean firms revealed a positive business climate, advanced hardware / software infrastructure, and significant utilization of computing resources. The strategic use of DSSs was much more limited. A modified Unified Theory of and Use of Technology (UTAUT) model was developed to examine cultural aspects that explain DSS adoption in Chile. The model shows that DSSs are implemented as a result of immediate business requirements rather than their potential to yield future competitive advantage; senior management supports investment in DSSs when the IT manager can make a business case; and the mix of technical and business capabilities needed for development is not available in all companies. The primary implication is that developing countries should develop IT managers trained in business strategy as well as technical skills to increase DSS adoption and economic growth. RÉSUMÉ. Cet article s'intéresse aux antécédents des facteurs d'adoption des SIADs au Chili. Les dirigeants et les directeurs informatique de 43 entreprises ont été interviewés pour comprendre leur usage des SIADs. L'étude révèle le climat économique favorable, les bonnes infrastructures informatiques et leur utilisation à tous les niveaux de l'entreprise. Par contre, il y a peu d'utilisations de SIADs à des fins stratégiques. Une version modifiée de la méthode UTAUT est proposée pour essayer de comprendre les facteurs culturels qui peuvent expliquer l'adoption des SIAD au Chili. Notre étude montre que les SIADs sont utilisés quand la direction informatique sait en expliquer le besoin et quand les compétences nécessaires ne sont pas disponibles dans la majorité des entreprises. Il s'ensuit que les pays en développement doivent développer l'éducation des informaticiens en management autant qu'en termes techniques pour faciliter l'adoption des SIADs et le développement économique.

Bayes interpretation for smoke-free area cities index

“…The others include executive information systems/business intelligence and data warehousing" [11]. Decision support systems aids human cognitive deficiencies by integrating various sources of information, providing intelligence, access to relevant knowledge, and aiding decision-making [12], [13]. A decision is a choice among several alternatives, and Decision Making refers to the whole process of assessing the problem, collecting and verifying information, identifying alternatives, anticipating consequences of decisions, making a choice using sound and logical judgment based on available information, informing others of the decision and rationale, evaluating decisions.…”

Interdisciplinary design of scheduling decision support systems in small-sized SME environments: The i-DESME framework

“…• Use of non-documented (anecdotal) information and objectives during the implementation of the scheduling decision-making process; • Implementation of most or all business process (including scheduling) by a single human actor; • Lack of the necessary mix of technical and business capabilities for the development of any type decision support, as identified by Phillips -Wren, Ferreiro, Forgionne, and Desai (2007) in developing countries.…”