Adoption of electronic banking services in India: an extension of UTAUT2 model

Chauhan, Vikas; Yadav, Rambalak; Choudhary, Vipin

doi:10.1057/s41264-021-00095-z

Cited by 47 publications

(43 citation statements)

References 65 publications

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“…There is also a fear that the funds they transfer may not reach the intended recipients. Chauhan 4 found that perceived risk, security information availability, and consumer innovativeness had significant impact on customer intention and adoption of using e-banking services in India.…”

Section: Literature Reviewmentioning

confidence: 99%

Adoption of electronic cards using Wi-Fi platform services by clients of banking sector during COVID-19 pandemic

Matar

Alkhawaldeh

2022

International Journal of Engineering Business Management

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Wi-Fi technology is one of the most electronic services that recently emerged in the banking sector that provides significant benefits to clients and banks. Thus, the study aims to validate the factors influencing the adoption of Wi-Fi (Near Field Communication) technology by banking sector clients using an extended technology acceptance model. One hundred sixty-two valid surveys were gained from Jordanian clients via an online survey. Data were analyzed using the PLS-SEM technique. Perceived usefulness, perceived ease of use, and perceived bank credibility all have a significant effect on the adoption of Wi-Fi technology services. However, perceived awareness, reference groups, and security concerns have no significant effect on the adoption of Wi-Fi technology services. The research has several implications for theory and practice. It also makes several suggestions for future studies and points out some limitations.

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Section: Literature Reviewmentioning

confidence: 99%

Adoption of electronic cards using Wi-Fi platform services by clients of banking sector during COVID-19 pandemic

Matar

Alkhawaldeh

2022

International Journal of Engineering Business Management

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“…The UTAUT2 model and its variations have been utilized in recent studies related to eWallets (e.g. Chauhan et al. , 2021; Chresentia and Suharto, 2020; Soodan and Rana, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

“…The UTAUT2 model and its variations have been utilized in recent studies related to eWallets (e.g. Chauhan et al, 2021;Chresentia and Suharto, 2020;Soodan and Rana, 2020). In many instances, studies examining eWallet usage augment the aforementioned theoretical models, by adding predictor variables, renaming and clarifying some variables and, in some instances, using some but not all of the predictor or outcome variables (e.g.…”

Section: 1mentioning

confidence: 99%

A meta-analysis of eWallet adoption using the UTAUT model

Bommer

Rana

Milevoj

2022

IJBM

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PurposeThis study aims to integrate extant research on eWallet adoption to better understand the key antecedents to eWallet use intention and examine whether the relationships differ across multiple moderators.Design/methodology/approachTo integrate eWallet adoption findings, the unified theory of acceptance and use of technology (UTAUT) and its extensions were utilized. Meta-analyses estimated the relationships between eWallet use intention and seven antecedents and the intercorrelations between antecedents. A total of 28 effects were calculated, utilizing 48 studies and 444 individual effect sizes, using 14,802 subjects. Using meta-analytically derived values, regression and relative weight analysis then determined each antecedent's relative utility. Furthermore, moderator analyses examined whether eight theoretically based moderators influenced the relationships between the antecedents and eWallet use intention.FindingsPrice value, hedonic motivation, facilitating conditions and social influence had the strongest relationships with the intention to use eWallets, accounting for virtually all the unique variance. The three weakest antecedents, however, still explained a large percentage of variance. No relationships were significantly moderated.Research limitations/implicationsDue to the lack of data in primary studies, some UTAUT moderators could not be analyzed. Also, common method variance may impact the findings because the primary studies used cross-sectional surveys.Practical implicationsThis study provides guidance regarding how companies can increase eWallet adoption rates, which have lagged in certain countries. These recommendations include specific techniques for tailoring messages and emphasizing features and benefits.Originality/valueTo the best of the authors’ knowledge, this is the first integrative meta-analysis conducted on eWallet use. Combining meta-analysis, regression and relative weight analysis, this study provides an integration of what is currently known about eWallet use intentions.

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“…Al-Hattami et al ( 2021 ) also verify the importance of trust and find that the intention to continue using i-banking is further associated with service quality and user satisfaction, while Nguyen-Viet and Ngoc Huynh ( 2021 ) point out that i-banking use is directly affected by several factors such as perceived usefulness, attitude, perceived risk, innate innovativeness, domain-specific innovativeness and internet experience. Likewise, Chauhan et al ( 2021 ) explore aspects that may affect the adoption of electronic banking services such as consumer innovativeness, perceived risk and security information.…”

Section: Literature Reviewmentioning

confidence: 99%

Consumers’ changing financial behavior during the COVID-19 lockdown: the case of Internet banking use in Greece

Bechlioulis

Karamanis

2022

J Financ Serv Mark

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This paper studies the impact of the 1st COVID-19 lockdown in Greece on the internet banking. Our study relies on a survey conducted, during the first lockdown period between April 13th and May 3rd, 2020 in Greece, among respondents between 18 and 64-years-old. The sample was appropriately weighted with the raking method to accurately reflect the distribution of the real population. The main result is straightforward: more days in a lockdown may be associated with an increased possibility for further i-banking use. We provide important insights to financial services’ providers by pointing out female gender, increasing age, living in a metropolitan area and job security status as the most crucial predictors for shaping changing financial behavior.

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Adoption of electronic banking services in India: an extension of UTAUT2 model

Cited by 47 publications

References 65 publications

Adoption of electronic cards using Wi-Fi platform services by clients of banking sector during COVID-19 pandemic

Adoption of electronic cards using Wi-Fi platform services by clients of banking sector during COVID-19 pandemic

A meta-analysis of eWallet adoption using the UTAUT model

Consumers’ changing financial behavior during the COVID-19 lockdown: the case of Internet banking use in Greece

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