Adoption of Iso 9000 Management Standard in Eu's Transition Economies: The Case of the Baltic States

Abstract

This article analyzes the dissemination of the main global management standards, the ISO 9000, within the transition economies of the European Union (EU). In the article, the specific case of the Baltic States is analyzed in depth. The work refers to the diffusion of the ISO 9000 standard in the Baltic States in terms of its certification intensity and sectorial distribution. Likewise, the work refers to the huge increase of certifications achieved by the countries and the other transition economies in the previous years of their adhesion to the European Union in years 2004 and 2007. The conclusions drawn in the article may be of interest both for academic and professional spheres of activity but, overall, for public-decisors.

Total Quality Management and Quality Certification on Services Corporations

“…Regarding ISO 9000 quality certification, the results obtained indicate that the certified companies of our sample do not show an improvement in their performance, whether financial, operational or market. Previous studies obtained results in the same direction, not having been found great advantages between the quality certification and the performance of the companies (Prajogo & Brown, 2006;Ronnback & Witell, 2008;Su et al, 2008;Lee et al, 2009;Parast & Fini, 2010;Sampaio et al, 2011b;Heras-Saizarbitoria et al, 2013). However, our research supports the hypothesis that the implementation of TQM practices in service companies provides the conditions for quality certification, which is in line with the study by Antunes et al (2018b).…”

“…Several studies have found a direct, positive and significant relationship between quality certification and financial performance (Psomas et al 2013;Kim et al 2011;Sampaio et al 2011a;Psomas et al, 2010;Srivastav 2011;Wu & Liu, 2010). However, other studies did not find advantages in the application of ISO 9000 standards (Prajogo & Brown, 2006;Ronnback & Witell, 2008;Su et al, 2008;Lee et al, 2009;Parast & Fini, 2010;Sampaio et al, 2011b;Heras-Saizarbitoria et al, 2013). Some studies have even revealed a negative relationship between these two dimensions (Aarts & Vos, 2001;Yeung et al, 2011).…”

Gastronomy management

“…It refers to the level of analysis, i.e., considering the diffusion process at the international level, country level, or sectoral level, for example. Studies analyzing the diffusion of MSSs, specifically ISO 9001 and ISO 14001, at the international level are the most common: these studies allow introducing the model and its stages and analyzing and comparing the diffusion among countries, such as in Franceschini et al (2004Franceschini et al ( , 2006Franceschini et al ( , 2010, Marimon et al (2006Marimon et al ( , 2009, Casadesús et al (2008), and Heras-Saizarbitoria et al (2013, 2015. At the national level, e.g., Franceschini et al (2008) analyzed the diffusion in Italy, and Casadesús et al (2010) and Alonso-Almeida et al (2013) analyzed it in Spain.…”

The concept of proper quality of construction works in Lithuanian construction law

“…In order to give more computerized support to the construction quality compliance Zhong et al (2012) explored an ontology-based semantic modeling approach of regulation constraints checking against regulations. Quality control issues also dealt with Taylor et al (2013), Heras-Saizarbitoria et al (2013).…”