Adoption of Mobile Payment Systems during COVID-19 in India

Abstract

The digitalization process has been increasing rapidly worldwide today. There is various technologies developed and continue developing tremendously in the world, such as mobile payment systems. Such type of emerging technologies has made a very significant transformation in people lives everywhere. Technologies such as mobile devices facilitate people to finish their work in less time and effort required usually. That is why, these innovations and advancements in technologies led people to be more inclined toward their use. Furthermore, in the current scenario, mobile payments have become an integral part of the daily lives of people due to the impact of the novel coronavirus (COVID-19) disease on society. The presence of mobile payment systems can be considered for years, but the use of mobile payment systems has increased in the current situation of the COVID-19 pandemic, which is the core basis of this research paper. However, the user's acceptance of mobile payment systems is still low due to some pros and cons of this technology which are examined in this paper by applying a hybrid machine learning model. We collected primary data through Google Form from the institute in the Meerut region and other sources from India with a total of 222 respondents. In this study, the data is processed and applied on to the machine learning models. Data analysis and findings of the research showed that the proposed ensemble of classifier algorithms outperforms other exiting machine models in terms of accuracy, precision, recall and F1-score. The research and findings will help the organizations have a clear and correct analysis of the scenario of the adoption of mobile payments in India and also design better mobile payment systems to curb the situation like the COVID-19 pandemic.